There may be no audio output from Windows due to sound being muted, incorrect sound output configuration, or an audio driver error.
First, check the sound settings, and if the issue persists, consider uninstalling and reinstalling the audio driver.
Causes and Symptoms
- The volume is muted or set too low in Windows.
- The audio output in Windows is not set to [Speaker].
- Due to an audio driver error, the speaker icon is not activated and thus volume cannot be controlled.
If the symptom is due to a product failure, it is difficult to resolve the issue in simple steps. Please contact customer support in such cases.
Try this
Checking [Sound settings] in Windows 11
On the right side of the task bar, right click on the [Speaker] icon and select [Sound Settings].
In the [System > Sound] menu, use the mouse to adjust the [Volume] and check if you can hear dinging sounds.
Click [Choose Where to Play Sound] and select [Speaker].
Check the [General > Audio] menu to see if which of [Allow/Don’t Allow] is enabled. ※ If it says [Allow], then no sound will be heard.
In the [Output Settings] menu, click [Test] to check if the sound is heard.
Right click with the mouse button on the [Speaker] icon on the right side of the task bar. Select [Troubleshoot sound problems] and click [Next].
※ Click [Troubleshoot sound problems] for automatic troubleshooting in Windows.
Checking [Sound Settings] in Windows 10
On the right side of the task bar, right click on the [Speaker] icon and select [Open Sound settings].
Click [Manage Sound Devices].
※ Click [Troubleshooting] for automatic troubleshooting in Windows.
Click the [Speaker] menu and click the [Use] button.
※ Click the [Test] button to test for sound.
Removing the sound driver in Device Manager
After typing [ Device Manager]in the taskbar search box, click [
Device Manager].
In the [Sound, Video and Game Controller] menu, select [Realtek(R) Audio] and then click [ Uninstall Device]
※ A different sound device is used for each model, so please make sure to check the detailed specifications of the product. (e.g. [Conexant HD Audio] and other devices exist.)
[ □ Delete the driver software for this device.] Uncheck the checkbox and then click [Uninstall].
Do you want to restart the PC now to apply the new system settings? Select [Yes] to restart Windows and then use the [LG Update Program] to reinstall the audio driver.
How to download and install an audio driver
You can install an audio driver by using [LG Update Program].
LG Update apps allow you to install software from LG Electronics that is suitable for your system.
Install the [ LG Update Installer Download ] file to run LG Update apps suitable for your system.
Installing the audio driver with the LG Update app (Models released after April 2022)
1. Using the task bar search field, find and select [ LG Update ] app.
2. Run the [ LG Update] app to select [
Update List].
3. Select [Select All] and proceed to [Install].
Installing the audio driver using the LG Update Center app (Models released before April 2022)
1. Using the task bar search field, find and select [ LG Update Center] app.
2. Run the [ LG Update Center] app to select [All List] > [Update Necessary].
3. Check [Select All] or the [Audio driver] menu and proceed with installation.
Installing the audio driver with the LG DnA Center Plus app (Models released before April 2022)
1. Using the task bar search field, find and select [ LG DnA Center Plus] app.
2. Run the [ LG DnA Center Plus] app. When you see the message, [I have something to install.], select [Installation].
※ LG DnA Center Plus will automatically install the audio driver.
This guide was created for all models, so the images or content may be different from your product.
