Causes and Symptoms
- [FF] (Freeze Failure)/Freeze Detection appeared on the display and the washing machine is not working.
If cold weather continues, the water supply hose or drain hose in the washing machine where water flows may be frozen.
If an error, including [OE]/Unable to Drain, [FF]/Freeze Failure, and [IE]/No Water Supply is displayed, it means that the drainage hose or faucet is frozen.
In this case, thaw the ice in the washing machine.
We recommend using the washing machine after the cold wave ends, if possible.
Try this
Thaw the tub and the drainage hose using warm water.
➔ Melt/thaw any ice in the tub and the drainage hose and check whether the washing machine will operate.
If there is water inside, remove the water.
Soak a towel with warm water, and wrap the frozen drainage hose with the towel to melt the ice.
No water coming out means the ice has not melted sufficiently. Wait a little longer to drain water.
Use only hot water, as pouring boiling water into the tub may pose burn hazards.
Thaw the drainage hose and the faucet with warm water.
➔ Melt/thaw any ice in the drainage hose and the faucet, and check whether the washing machine will operate.
Connect the water supply hose when it is completely free of ice.
- If you do not use the washing machine for a prolonged period in cold weather, drain any water remaining in the washing machine to prevent the washing machine from freezing.
- Point the drain hose downwards in order to drain remaining water from the drainage hose.
- Ensure the drain hose is not bent to prevent any water which does remain in the drainage hose freezing.
This guide was created for all models, so the images or content may be different from your product.
