Causes and Symptoms
- The robot vacuum cleaner is stuck around an obstacle.
- An error has occurred.
- You left it unattended after pausing it by pressing the [Start/Stop] button.
- During cleaning, a foreign object is smudged over the [Start/Stop] button.
- During cleaning, the top of the robot vacuum cleaner come in contact with conducting material.
- The [Power] button on the remote control is pressed by mistakes.
- My pet frequently climbs over the robot vacuum cleaner.
The robot vacuum cleaner is designed to turn off the power on its own to protect itself after being paused
after pressing the [Start/Stop] button or an error occurs.
In addition, as the robot vacuum cleaner moves to clean areas, if the [Start/Stop] button is accidentally
pressed or if there is foreign object over the button, it might be turned off, so make sure to remove
obstacles and nicely arrange the surroundings before using the robot vacuum cleaner.
Try this
Is the robot vacuum cleaner stuck around an obstacle?
➔ If it stays at a location except for the charging stations for more than 10 minutes, then it will be powered off.
For power saving, the power is automatically turned off. So, turn on the power again for use.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck
around an obstacle.
While the robot vacuum cleaner is operating, is the power turned off as the voice message is heard?
➔ If an error occurs during cleaning, then the voice message will be heard and then the
power will be automatically turned off.
Check the error and take necessary actions.
If the robot vacuum cleaner is unable to clean areas smoothly, then a voice error message will be heard.
For instance, if the dust bin is full, then it will say “Clean the dust bin and the filter,” and the power
will be turned off.
In the LG ThinQ app, select the [Cleaning Diary] menu and check the condition of error.
Did you leave the robot vacuum cleaner unattended after pausing it?
➔ If you press no button for 10 minutes after pausing it, then the power will be turned off.
To protect the roboking, the power is turned off. So, turn on the power again for use.
During cleaning, was a foreign object such as dust or water bubble smudged over the [Start/Stop] button?
➔ Remove foreign objects over the control panel before use.
The controller for the robot vacuum cleaner is a sensitive part designed to detect a touch.
If foreign objects such as dust lumps or water bubbles come in contact, the button might be pressed
accidentally.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure there is no foreign
object that comes in contact.
During cleaning, did the top of the robot vacuum cleaner come in contact with an obstacle to press the button?
➔ Before using the robot vacuum cleaner, make sure to remove obstacles that can come in contact with the top of the robot vacuum cleaner.
The touch button on the top of the robot vacuum cleaner can get accidentally pressed if it comes in contact
with conducting material such as wires.
Before using the robot vacuum cleaner, nicely arrange the surroundings and make sure it does not get stuck
around an obstacle.
Is the [Power] button on the remote control pressed by mistakes?
➔ Make sure that the remote control button is not pressed.
Do not let the remote control button be pressed after coming in contact with a cushion or sofa.
Also, keep the remote controller out of children's reach.
Does your pet get on the robot vacuum cleaner?
➔ As your pet presses the touch button on the robot vacuum cleaner, it might malfunction.
While using the robot vacuum cleaner, do not let your pet paly with it.
This guide was created for all models, so the images or content may be different from your product.
