Help library: Help library: [LG Monitor Screen] The screen displays it in black or specific colors only

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<div class="content-service-view">
    <p class="info-desc">If you use a cable out of the product specs, then it can cause screen Color and mute no display.</p>    
<h2 class="tit">Causes and Symptoms</h2>
    
<ul class="cause-list">
        
<li>The video signal cable connection condition is poor.</li>
        
<li>In Windows, the high contrast option is activated.</li>
        
<li>Monitor's video color setting is changed.</li>
    </ul>
    
<h2 class="tit">Try this</h2>
    
<h3 class="sub-tit">Did you remove the connected cable and check the contact?</h3>
    <p class="info-desc idt">➔ Check if internal metal pins are bent or there are alien substances and if so, replace it with an authentic cable.</p>    
<div class="img-only">
        <img alt="Did you remove the connected cable and check the contact" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=HlN9HAopSPRv2QwxWfAg4g&amp;portalId=P1">
    </div>
    
<div class="tip-box">
        <strong class="tip-tit">Note</strong>
        <p><strong>Did you connect it with the cable included in the product package provided when purchasing it.</strong></p>        
<div class="con-view">
            If you use a cable out of the product specs, then it can cause screen Color and mute no display.
        </div>
        
<div class="img-only">
            <img alt="Did you connect it with the cable included in the product package provided when purchasing it." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=nViChdfF3E9QNjKCPFr9Lw&amp;portalId=P1">
        </div>
    </div>
    
<h3 class="sub-tit">Did you check if the high contrast option is on in Windows?</h3>
    <p class="info-desc idt">
        ➔ If the high contrast function is enabled, then Windows background, task bars, internet site background and so on will look black,<br>
        and the font will be displayed in high contrast themes such as yellow, blue, purple, white and so on.
    </p>    
<div class="tip-box">
        <p><strong>What is the high contrast function?</strong></p>        
<div class="con-view">
            If the screen has low color contrasts, then it might difficult for users with poor vision to read it.<br>
            High contrast function is used to help them reading more easily and faster on the PC through strong color contrasts.
        </div>
        
<div class="img-only">
            <img alt="High contrast function is used to help them reading more easily and faster on the PC through strong color contrasts." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ipURaCWFuVxOvWQVm9uFtg&amp;portalId=P1">
        </div>
    </div>
    
<h3 class="sub-tit">How to deactivate the high contrast function in [Windows Setting]</h3>
    <p class="txt-idt">
        ① Go to the input window at the left bottom of background and search for [high contrast] and select [Change high contrast theme].
    </p>    
<div class="img-only">
        <img alt="Go to the input window at the left bottom of background and search for [high contrast] and select [Change high contrast theme]." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ZQ8zBxDt0XQnfmVEgAEcg&amp;portalId=P1">
    </div>
    <p class="txt-idt">
        ② In [High contrast], switch from [On] → [Off].
    </p>    
<div class="img-only">
        <img alt="In [High contrast], switch from [On] → [Off]." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=nlQ9ahrVyWGUHvtyBWv0nA&amp;portalId=P1">
    </div>
    
<h3 class="sub-tit">Did you try to adjust the monitor color and the color temperature?</h3>
    <p class="info-desc idt">➔ Using the monitor color adjustment function, you can change the color to the one suitable for the user environment.</p>    <p>※ Access route varies depending on the model, thus for more details, see the user manual.</p>    <p class="txt-idt">
        ① Press the Joystick button to go to [Settings] in the main menu and select [Picture].
    </p>    
<div class="img-only">
        <img alt="Press the Joystick button to go to [Settings] in the main menu and select [Picture]." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=P7apRhZtZpwJ8erxPANig&amp;portalId=P1">
    </div>
    <p class="txt-idt">
        ② Select [Picture] : [Color Adjust] to switch it to [Red/Green/Blue].
    </p>    <p><strong>When you want to make the screen more blue:</strong></p>    <p>
        Move both [Red] and [Green] by one step to the left.<br>
        Check the color hue and make an adjustment. (Maintain 50 for [Blue])
    </p>    <p><strong>When you want to make the screen more yellowish or reddish:</strong></p>    <p>Move [Blue] by one step to the left. Check the color hue and make an adjustment. (Maintain 50 for both [Red] and [Green])</p>    
<div class="img-only">
        <img alt="When you want to make the screen more yellowish or reddish" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=WDGHO1KhRqrkwv5M4w&amp;portalId=P1">
    </div>
    <p class="txt-idt">
        ③ In [Color Adjust], select [Color Temp] and change the item.<br>
        [Warm] is generated from red color(yellowish) and [Cool] is generated from blue colors.
    </p>    
<div class="img-only">
        <img alt="In [Color Adjust], select [Color Temp] and change the item." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=6Xchb7MAlimQkrvtBU4sUw&amp;portalId=P1">
    </div>
    
<div class="tip-box">
        <strong class="tip-tit">If the [Color Temp] adjustment item is different in [Color Hue Adjustment]</strong>
        
<div class="con-view">
            When you want to make the screen more blue: Go up in the right direction by one step and check the color hue each time.<br>
            When you want to make the screen more yellowish or reddish: Go down in the left direction by one step and check the color hue each time.<br>
        </div>
        <p><strong>In cased of [W/C] units, change it in the order of W1 → W2, 3 and 4.</strong></p>        
<div class="img-only">
            <img alt="In cased of [W/C] units, change it in the order of W1 → W2, 3 and 4." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=WdSMErLEjj9ooiM54Es6w&amp;portalId=P1">
        </div>
        <p>
            When you use the same monitor in dual mode, then even if the color hue setting is same, the resulting color hue can differ, so please keep this in mind.<br>
            ※ If you proceed to reset it then the setting will be reverted to the early production value, so after changing it to a desired value, you should take a memo on it.
        </p>    </div>
    
<h3 class="sub-tit">Did you reset the monitor setting?</h3>
    <p class="info-desc idt">➔ It can occur due to monitor color setting errors, thus reset the monitor to the factory setting.</p>    <p>※ Access route varies depending on the model, thus for more details, see the user manual.</p>    <p class="txt-idt">
        ① Press the Joystick button to go to [Settings] in the main menu and select [General].
    </p>    <p class="txt-idt">
        ② Select [Reset to Initial Settings] and press [Yes] to reset it.
    </p>    
<div class="img-only">
        <img alt="Select [Reset to Initial Settings] and press [Yes] to reset it." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=pI5djza8qodt18LVIOwmQ&amp;portalId=P1">
    </div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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[LG Monitor Screen] The screen displays it in black or specific colors only

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