[LG Monitor] I cannot change the channel using the remote controller included in the LG TV Monitor package

If you connect the settop box to the TV via HMDI cable to watch TV, you cannot change the channel with a remote control that comes with the monitor product.
(Same as other company models)

Target model All models before the TV or IPTV monitor remote control was provided

Causes and Symptoms

• I am watching TV using a settop box.
• Remote control battery is out.

Try this

Are you currently watching TV using a settop box?

If you connect the settop box to the TV via HMDI cable to watch TV, you cannot change the channel with a remote control that comes with the monitor product. (Same as other company models)
Use the remote controller provided with the settop box(service provider).

Differentiate the status of TV connections.

1. When you connect it to the settop box via HDMI input to watch TV: Use the settop box remote controller to change the channel.

2. When you connect the antenna(copper axis cable) signal to watch TV: Use the TV monitor remote control(in the package) to change the channel.

Suddenly failed during use?

➔ Check the battery for the remote control.

If the battery for the remote control is expired, or inserted in the opposite direction, then it will not operate.
Check the battery replacement or assembly status.
If some specific buttons on the remote control do not work, then you need to check the remote controller for defects.

Wait! Here are more tips

How to replace the batteries for a general/simple remote control

1. Push down the cover for the battery in the rear of the remote control to open it.

2. Check the positive[+] and the negative[-] poles inside the remote control. (example: 1.5V(volts), AAA type)

3. When replacing the batteries, make sure that both of them are new ones.

This guide was created for all models, so the images or content may be different from your product.