➔ If there is a problem with the set-top box, the screen and channels may not function properly.
Causes and symptoms
➔ Check for any malfunctions of or poor cable connection to the set-top box.
- It can possibly prevent the screen from disconnecting or freezing.
- It may resolve issues of all channels or specific channels that do not appear.
※ If the same problem persists even after resetting the set-top box, contact the communication service provider for assistance.
Try this
➔ How to reset the set-top box
1. Turn off the power switch and wait 5 seconds before turning it back on.
2. For models with no power switch, remove the power cable and wait 5 seconds before reconnecting it.
3. If the power light on the set-top box flickers and lights again, the reset is complete.
※ Resetting methods may vary by each set-top box model, so contact the communication service provider for assistance.
This guide was created for all models, so the images or content may be different from your product.
