Due to Windows setting of wireless network, wireless LAN driver errors or wireless LAN router problems, the internet connection might fail.
Causes and Symptoms
- In Windows, internet connection is failed due to issues in the wireless network(Wi-Fi activation, airplane mode) settings.
- In device manager, check if the wireless LAN driver is “Disabled” or has an “exclamation mark”.
- If there is no wireless LAN signal or no Wi-FI icon, then delete the wireless LAN driver and install it again.
- Due to the absence of wireless signals for the wireless router, the internet fails.
Try this
Check the condition of the network in Windows.
1. In the task bar: [ Start] > [
Setting] > [Network & Internet], check the network connection status.
2. If the [Wi-Fi] item is set to [Off], then switch it to [On].
3. If the [Airplane Mode] item is set to [On], then switch it to [Off].
- Select Windows 11 → [Setting] > [Network & Internet] > [Get Help] to run [Run troubleshooter] to check the network status.
- Select Windows 10 → [Setting] > [Network & Internet] > [Run troubleshooter] to check the network status.
- Select Windows 7, 8, 8.1 → [Control panel] > [Network and Internet] > [Network and Sharing Center] > [Troubleshooter] to check the network status.
4. If you proceed with [Network reset] then the network adapter will be deleted and installed again.
- In Windows 11 → [Setting] > [Network & Internet] > [Advanced Network Settings] > [Network reset], select [Reset now] to proceed with network initialization and restart the PC.
- In Windows 10 → [Setting] > [Network & Internet] > [Network reset], select [Reset now] to proceed with network initialization and restart the PC.
※ After restarting it, reinput the existing password to the wireless router and see if a connection is set up properly.
In device manager, check the status of wireless LAN driver.
1. In [ Start] of the task bar, right click with the mouse button to run [Device Manager].
2. If there is a downward arrow [ ] in the [Network Adapters] item, then right click with the mouse on [ Intel(R) Wi-Fi .... (Wireless LAN Device)].
3. If [Enable Device] is selected, then the downward arrow will be displayed.
※ If the wireless internet fails despite [Enable Device] settings, then delete and reinstall the wireless LAN driver.
4. In case that wireless device(Wi-Fi) in [Device Manager] has an exclamation mark [ ! ] then it might be an error in the wireless LAN driver, damage to the Windows OS, or issue with wireless LAN hardware.
※ After selecting a wireless LAN device, right click with the mouse button on > [Delete Device].
5. After deleting [Wireless LAN Driver], [Restart] Windows.
※ If the wireless internet still fails after restarting Windows, then install the latest version of wireless LAN driver.
6. Enter the model name in how to download the latest wireless LAN driver – [LG Electronics Homepage] > [Customer Supports] > [Driver S/W].
- After selecting [Select Operating System(OS)], download the wireless LAN driver and install it.
Disconnect power supplies from the modem and the wireless/wired router and connect them again.
1. After disconnecting the power supply adapter, wait for about 20 seconds and connect the power supply.
※ Depending on the type of service provider you are subscribed to, the modem and wireless/wired router shapes can differ from the below figures.
2. On the router, press the [Reset(Power)] to reset the router. (Note that each maker has a different initialization button.)
※ Note that the router password, IP addresses and so on will be reset in case of initialization.
This guide was created for all models, so the images or content may be different from your product.
