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[LG TV Screen] The subtitles are cut off.

Troubleshooting TVs 23/08/2023

When the screen size is set to options such as [Zoom], [Cinema Zoom], [Wide Zoom], or [Vertical Zoom], certain parts of the screen may be cropped, or the characters may appear enlarged.
If the screen size is set incorrectly, the screen may appear stretched or enlarged.

Causes and Symptoms

The screen does not fit right.

Try this

Change the screen size to ensure the image you are watching is the right fit

Open the TV Settings menu and select the menu items as instructed below.

➔ How to adjust the screen size in [2021 WebOS6.0] or later

Press the

button on the TV remote and select [All Settings] → [Screen] → [Aspect Ratio] → [16:9] or [Original].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

enters all settings by pressing the setting button on the remote control

2. Select [Aspect Ratio] in [Picture].

the aspect ratio in the picture menu

3. Change the [Aspect Ratio] in [User Selection].

changing aspect ratio in user selection

➔ How to adjust the screen size in [2020 WebOS5.0] or before

Press the

button on the TV remote and select [All Settings] → [Picture] → [Aspect Ratio Settings] → [Aspect Ratio].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

enters all settings by pressing the setting button on the remote control

2. Select [Aspect Ratio Settings] in [Picture].

setting the aspect ratio in the picture menu

3. Under [Aspect Ratio Settings], change the [Aspect Ratio].

change screen size settings

This guide was created for all models, so the images or content may be different from your product.

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