Skip to Contents Skip to Accessibility Help
Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

[LG top load washing machine drain] Water is not drained during washing and the washing machine stops.

Troubleshooting Washing Machines 19/05/2023

If there is a pool of water, water is not drained so that the washing machine stops during washing.
Check if the drain hose is installed too high or clogged.

Try this

In the case of a top load washing machine, if the drain hose is hung on a raised point which is 6 cm higher than the floor, water will not be drained smoothly so that spinning will not be done effectively.

If water is not drained smoothly, the washing machine motor will be overloaded and an odor may occur.
Do not hang the drain hose on a raised point.

How to check the installation status of the drain hose

  • Check if the drain hose is suspended.
  • Check if the drain hose is pressed or crushed.
  • Check if the drain hose is installed higher due to a threshold, etc.
  • Check if the drain hose is clogged or frozen.
  • Check if the drain hose is submerged.
  • Check if the drain hose goes under the product.

※ If the tub still does not spin when the door is closed and the drain hose is installed correctly, it should be checked by a service technician.

This guide was created for all models, so the images or content may be different from your product.

*Required question
Return to Results

Contact

Telephone
Email
Customer Feedback
Your Voice to LG West
Africa CEO
LG Support
Need information? Got a question? We can help.
Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.