Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

[LG Air Conditioner Cooling] [Non Removable/Window] Cooling is failed. No cold air

Troubleshooting

Depending on the surrounding and setting of the indoor/outdoor unit, the product might fail to provide cooling is not available or its cooling might be weak.
Check inspection items.

Try this

Checking the power status

Air conditioners are electrical appliances that consume a lot of power.
Check if the power of the product is turned on.

1. If the power cord is loosely plugged in, the cord may overheat or the power may be turned off.
Pull the power cord out, cool the cord for approximately 30 minutes, then reconnect the power cord correctly and restart the air conditioner.

2. Avoid using a power strip and plug it in a wall electrical outlet by itself for use.

Multi-outlet and wall outlet Immigration multi-outlet display

3. If a power strip must be used due to the installation environment, use a 16 or higher amps power strip with a cable thickness between 2~2.5mm(0.08~0.1in). The air conditioner must be used alone.

Warning!

A multi strip cannot be used for stand type air conditioners.
There is a risk of fire even if it is used alone due to the maximum current drawn by the single stand type air conditioner.

Checking the setting condition of the product

➔ Check the operation mode of the air conditioner.

1. Set the general cooling mode and the target temperature of 18℃(64.4°F), and operate it for more than 30 minutes and check the coldness.

2. Air purification standalone operation, dehumidification, AI[A1], power saving operation and so on might not feel cold enough.

Display window refrigerated 18℃(64.4°F) display image

Checking the power status

➔ Checking the indoor unit

Clean the ultra fine filter.
A contaminated filter may cause decreased cooling capacity, noises or condensation.
Use a cleaning machine or soft brush to clean it.

Image of pulling the front cover of the integrated air conditioner to the front and removing the filter by lifting it up

➔ Checking the outdoor unit

Check if the evaporator of the outdoor unit at the rear of the product is clogged.
If the evaporator for the outdoor unit fails to discharge heat smoothly due to obstacles or alien substances, then the cooling performance can be degraded.

Back image of integrated air conditioner product

In the extremely hot weather, spray water to the top of evaporator or outdoor unit.

According to the principle of operation, the air conditioner has a difficulty in fully exerting cooling abilities when the temperature is too low [minimum 18℃(64.4°F)] or too high [maximum 48℃(118.4°F)].
In the hot summer, when the outdoor unit is directly exposed to the strong sunlight or heat, refrigerant circulation will not be so smooth, thus in some cases, even if you turn on the air conditioner, there is not cold wind coming from it.

1. Remove the power plug of the air conditioner and spray an adequate amount of water to the top of outdoor unit and the evaporator to cool down the heat.

2. Install a screen at the outdoor unit to prevent exposures to the direct sunlight.

All-in-one normal installation image Installation with a 700~1500mm(27.5~59in) elevation on the indoor side and installation at an angle of 10~15mm(0.4~0.6in) on the outdoor side and installation at the rear with a distance of 500mm(19.7in) or more from the wall

This guide was created for all models, so the images or content may be different from your product.

*Required question