LG: Damage Returns

* Mandatory fields

Reason for Return *

Retailer, Store or Distributor Details

Store Name *

Store Claim Number* (Generated by store)

Store Contact Name *

Store Contact Phone Number*

Contact Email Address*

Street Address - Collection address of Damaged Unit*

Delete

Return Items Requested

Model Number*

Serial Number*

LG Invoice Number*

Purchase Date(If Sold)

Return Date (If Sold)

Return reason or fault description*

Mandatory Return Supporting Evidence

Other claim information

Retailer/Customer Internal Claim Document* (10MB max filesize)

Serial No. from Carton* (10MB max filesize)

Is carton being returned?*
Yes No

If No - Please explain why.

Was this unit sold to an end customer?*
Yes No

If No - Please explain why.

Serial No. from Product* (10MB max filesize)

Proof of Purchase (POP) If sold to a consumer* (10MB max filesize)

Photograph showing the damage on the product [For TV, power on to show damage if it cannot be seen in off mode] (10MB max filesize)

Example photos of LG serial number

Photograph of the corresponding area [damage to product] of the carton* (10MB max filesize)

For TV, where possible to retrieve panel usage hours, this should be provided (10MB max filesize)

You confirm you have read our Privacy Policy Privacy Policy and acknowledge and consent to LGEAP collecting, using and handling your personal information in accordance with the Policy.

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Return of Goods, Terms & Conditions

For Damage Returns, comprising physical, concealed or carton damage or short supply are to be returned within the specifications outlined in the "LGEAP Commercial Returns & Damage Allowance Terms and Conditions". All supporting evidence required to correctly validate your return claim needs to be provided with your initial request in order for LGEAP to correctly assess and validate your claim. Please note that products requested to be returned outside of LGEAP Damage Returns period may require pre-inspection prior to assessment of your claim, upon request by LGEAP. The Commerical Returns process and the LGEAP Commercial Returns & Damage Allowance Terms and Conditions does not exclude or modify the statutory rights or liability of any party, including the rights and obligations of any party under the consumer guarantee provisions of the Australian Consumer Law. Nothing in this policy affects the rights of end-user customers or their contractual relationship with you. Information submitted in this claim form will be provided to Freshworks Inc or its affiliates for the purposes of return claim management.

For Damage Returns, comprising physical, concealed or carton damage or short supply are to be returned within the specifications outlined in the "LGEAP Commercial Returns & Damage Allowance Terms and Conditions". All supporting evidence required to correctly validate your return claim needs to be provided with your initial request in order for LGEAP to correctly assess and validate your claim. Please note that products requested to be returned outside of LGEAP Damage Returns period may require pre-inspection prior to assessment of your claim, upon request by LGEAP. The Commercial Returns process and the LGEAP Commercial Returns & Damage Allowance Terms and Conditions does not exclude or modify the statutory rights or liability of any party, including the rights and obligations of any party under the consumer guarantee provisions of the Consumer Guarantees Act (NZ). Nothing in this policy affects the rights of end-user customers or their contractual relationship with you. Information submitted in this claim form will be provided to Freshworks Inc or its affiliates for the purposes of return claim management.

Damage Returns AU

Damage Returns NZ

Retailer, Store or Distributor Details

Return Items Requested

Mandatory Return Supporting Evidence

Example photos of LG serial number