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[LG TV USB Connection] I can't play video files from a USB storage device.

Troubleshooting

If you connect a USB storage device to the TV, you can easily enjoy the content of the USB storage device with your TV.
Connect the USB storage device to the [USB Input] port on the back of the TV and set the input mode to USB Storage Device.

Try this

Connect the USB storage to the TV.

➔ connect the USB storage device to the [USB input] port on the back of the TV.

Use a USB memory of 32 GB or less or an external storage device of 2 TB or less.
Storage devices with too much capacity may not work smoothly.
Image of connecting an external storage device to USB
Note
To ensure proper functioning, format the USB storage device into either the FAT32 or NTFS file system supported by Windows.
In the case of an external hard disk, use one with a rated voltage of 5 V and a rated current of 500 mA or less.
Otherwise, the USB storage device may not work properly, or the operation may not be smooth.

Set the input mode to USB.

➔ Press the [External Input] button on the TV remote and select [USB Flash Drive] on the TV screen.
You can browse and play files on the USB storage device.

1. Press the External Input button on the TV remote.

2. Select USB Storage Device from the list.

Image of selecting a USB storage device by pressing the external input button on the remote control

3. Select Photos & Videos.

Image to select Photos & Videos

4. Select the desired video file and start playback.

Image of selecting the desired video from the list

※ Note that supported file extensions and codecs may vary depending on the model, so please refer to the user manual.

Wait! Here are more tips!
To disconnect a USB storage device, select the device to be disconnected from the external input list on the TV and press the [Eject] button.
Do not remove the USB storage device without using [Eject], as this may cause errors on the USB storage device.

How to eject a USB device from products released in 2019 and onwards (webOS 4.5 or later)

1. Press the External Input button on the TV remote and select [ThinQ Home Dashboard].

Image of selecting Home Dashboard by pressing External Input on the remote control

2. Select USB [USB Flash Drive].

Image to select usb

3. Select [Eject] to safely remove the USB device.

Image of selecting Eject to remove the USB

※ The menu screen differs depending on the model. Please refer to the user manual for details.

This guide was created for all models, so the images or content may be different from your product.

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