Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

[LG OLED TV Magic Remote Control][Products of 2021] How do I turn on my set-top box with my AI (Magic) remote control?

Troubleshooting

Do you want to turn on the set -top box with the AI (Magic) remote control?

AI remote controls were renovated as of 2021.
Learn about the changes and how to configure the integrated remote control to turn on your set-top box.

Try this

What’s new in AI Remote Control of 2021

The Magic remote controls of 2021 no longer provide the set-top power button.
Accordingly, changes have been made to the method used to turn on the set-top box with the remote control.

An image showing changes in remote controls produced after 2021

How to turn on the set-top box using the AI remote control

If you are prompted with the “Would you like to turn on the set-top box?” message and press “Yes” but the set-top box is not turned on, the screen may show a “No Signal” message.

Image of set-top box power off notification window
Image of no external device signal

If you encounter this problem, press the [More Action] key to display the following screen with the cursor.
If you press [Power], your set-top box should turn on.

Image of selecting Power from More Features menu
Wait! Here are more tips!
When pressing [Power], make sure that your AI remote control is facing the set-top box.
Image of operating the remote control toward the set-top box

This guide was created for all models, so the images or content may be different from your product.

*Required question