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[LG TV] How can I use Quick Help for self-diagnosis?

Troubleshooting

Would you like to use the Quick Help function to resolve issues with your TV?

The Quick Help function enables you to swiftly obtain assistance when you encountered temporary errors with the TV screen or sound operation.
You can access the Quick Help feature by either pressing and holding the [9] button on the TV remote or navigating menus in the Settings menu.

Try this

➔Press and hold the [9] button on the TV remote for more than 1 second.

The [9] button is a hotkey to quickly access the [Quick Help] screen.

Press and hold button 9 to access quick help

How to set [Quick Help] in the TV menu

• [2022 WebOS22][2021 WebOS6.0] Press the setting button on your TV remote and select [All Settings] → [Support] → [Quick Help].
• [2020 WebOS5.0] Press the setting button on your TV remote and select [All Settings] → [Support] → [Quick Help].

➔ How to set [Quick Help] in [2022 WebOS22][2021 WebOS6.0]

1. Press the [Settings] button on your TV remote and select [All Settings].

After pressing the remote control settings, select the All Settings menu

2. Select [Support] and then [Quick Help].

Select Quick Help in Customer Support

3. You can access the Optimize, Check Items, and Remote Control menus.

Optimization Settings in QuickHelp

➔ How to set [Quick Help] in [2020 WebOS5.0 or before]

1. Turn on the TV and press the [Settings] button on your TV remote.

2. Select [All Settings] in the [Settings] menu.

After pressing the remote control settings, select the All Settings menu

3. Select [Support] and then [Quick Help].

Select Quick Help for Customer Support

4. You can access the Optimize, Check Items, and Remote Control menus.

Function selection in Quick Help

This guide was created for all models, so the images or content may be different from your product.

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