Help Library: Help Library: [LG TV Screen] When I play a video file, the sound comes out okay, but not the screen.

[LG TV Screen] When I play a video file, the sound comes out okay, but not the screen.

Troubleshooting TVs 08/28/2023

Facebook Share

Print
Copy Link

This may be caused due to the settings of the video player you are currently using.

Try this

1. After launching the video player, place the mouse pointer over the player screen, right-click on it, and select [Preferences].

2. Select Video List and change Video Output Mode on the right from [Overlay Mixer] to [VMR9 Windowed mode]. Then verify that the changes have been applied successfully.

This guide was created for all models, so the images or content may be different from your product.

*Required question

Article Feedback Article Feedback

1. Was this information helpful?*

Please fill out the required field.

YES NO

1-1 Overall, how satisfied were you with the usefulness of this information?*

Please fill out the required field.

1-1-1 How can we improve the information?*

Please fill out the required field.

Difficult to read Instructions were not clear Information does not apply to my product Video would be helpful Broken link(s)

2. How would you improve the information?*

Please fill out the required field.

Characters left : 500 / 500

Submit

Thank you for your feedback!

Help Library

[LG TV Screen] When I play a video file, the sound comes out okay, but not the screen.

Try this

Contact