Help Library: Help Library: [LG TV] My AI (Magic) remote control does not recognize my voice

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<p class="info-desc">Once your remote control is paired, you can see a pointer appearing on your TV screen when you shake the remote control.</p>

<h2 class="tit">Causes and Symptoms</h2>

<li>My AI remote control is not paired with my TV.</li>

<li>My TV is not connected to the Internet.</li>
</ul>

<h3 class="sub-tit">Have you paired your AI remote control to your TV?</h3>
<p class="info-desc idt">➔ Press the wheel on your remote control to start pairing.</p>        <p>Once your remote control is paired, you can see a pointer appearing on your TV screen when you shake the remote control.</p>

<h3 class="sub-tit">Tried as instructed but failed to pair your AI remote control?</h3>
<p class="info-desc idt">➔ Initialize your AI remote control and try pairing it again.</p>

<h3 class="sub-tit">Initializing AI remote control</h3>

<div class="con-view">
Press and hold the [Previous] and [Home] buttons at the same time for more than 5 seconds to unpair your AI remote control.<br/>
If the unpairing is done, the power button indicator flickers three times. Then press the wheel button to start paring them again.<br/>
The initialization method differs by remote control model. Please consult the user manual for instructions.
</div>

<h3 class="sub-tit">My AI remote control works well for everything but voice recognition.</h3>
<p class="info-desc idt">➔ Please connect it to the Internet.</p>

<div class="con-view">
Without the Internet, an AI remote control cannot recognize your voice and a network setup request prompt appears on the screen. (Products released in 2019 or later with webOS 4.5 or later)
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG TV] My AI (Magic) remote control does not recognize my voice

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