Once your remote control is paired, you can see a pointer appearing on your TV screen when you shake the remote control.
Causes and Symptoms
- My AI remote control is not paired with my TV.
- My TV is not connected to the Internet.
Try this
Have you paired your AI remote control to your TV?
➔ Press the wheel on your remote control to start pairing.
Once your remote control is paired, you can see a pointer appearing on your TV screen when you shake the remote control.
Tried as instructed but failed to pair your AI remote control?
➔ Initialize your AI remote control and try pairing it again.
Initializing AI remote control
Press and hold the [Previous] and [Home] buttons at the same time for more than 5 seconds to unpair your AI remote control.
If the unpairing is done, the power button indicator flickers three times. Then press the wheel button to start paring them again.
The initialization method differs by remote control model. Please consult the user manual for instructions.
If the unpairing is done, the power button indicator flickers three times. Then press the wheel button to start paring them again.
The initialization method differs by remote control model. Please consult the user manual for instructions.
My AI remote control works well for everything but voice recognition.
➔ Please connect it to the Internet.
Without the Internet, an AI remote control cannot recognize your voice and a network setup request prompt appears on the screen. (Products released in 2019 or later with webOS 4.5 or later)
This guide was created for all models, so the images or content may be different from your product.
