If you can't see the screen on your TV, first try pressing the menu button on your TV remote to see if the menu appears.
(You must test with your TV remote.)
- If the TV menu appears, it's most likely due to a video signal from an external device.
- Run Screen Self-diagnosis on your TV to further check for abnormalities on your TV.
- After running a test to verify that the image signal is output normally, you can select whether there is an error with the signal on the screen.
If there are no problems in the test, check the connected external device or broadcast signal.
As of 2021, OLED TVs are set up differently than other TVs.
webOS24 [2024 OLED TV] Remote Control Settings[
] button → [All Settings] → [Support] → [Screen Self-Diagnosis]
webOS23 ~ 22 [2023 ~ 2022 OLED TV] remote control's Settings[
] button → [All Settings] → [General] → [OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]
webOS6.0 [2021 OLED TV] remote control's Settings[
] button → [All Settings] → [Support] → [OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]
webOS5.0 [2020 OLED TV] Settings[
] button on remote control → [All Settings] → [Support] → [Additional Settings] → [Picture Test]
webOS4.5 ~ [2019 OLED TV] Settings[
] button on the remote control → [All settings] → [Picture] → [Picture Test]
webOS24 ~ 6.0 [2024 ~ 2021] Remote Control Settings[ ]
button → [All Settings] → [Support] → [Screen Self-Diagnosis]
webOS5.0 [2020] Settings[
] button on remote control → [All Settings] → [Support] → [Additional Settings] → [Picture Test]
webOS4.5 ~ [2019] Settings[
] button on the remote control → [All settings] → [Picture] → [Picture Test]
This guide was created for all models, so the images or content may be different from your product.
