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[LG TONE Free] The volume of my earbuds decreases when I put them in the case and re-connect

Troubleshooting

At a glance

The TONE Free models released in 2022 include a function that protects a user’s hearing by lowering the volume when it is re-connected.

If the volume is less than 85dB, it keeps the volume. If it is higher than 85dB, the volume is adjusted to level 10 out of level 15.

Safety Information

Safety Information

If the volume of is too high, it may lead to hearing loss.
Set the volume to an appropriate level. If you keep listening to a high-pitched sound, it may sound normal as your ears get used to it over time.

If you feel ringing in your ears or experience muffled hearing, stop listening and have your hearing tested.
Frequent exposure to loud sound may accelerate hearing loss.

Here are 3 ways to protect your hearing suggested by professionals

  • Reduce the time you spend listening to loud music
  • Don’t turn up the volume to avoid loud noises around you
  • Turn the volume down if you can't hear people nearby

For instructions on how to set the maximum volume limit of the connected device, refer to the User’s Manual provided with the connected device.

※ For hearing protection, the volume is adjusted to a certain level when the device is re-connected.

This guide was created for all models, so the images or contents may be different from your product.
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