[UE] Do you see an error indicated?
[UE] Error occurs when the laundry is stuck to one side and becomes unbalanced even after the process of spinning to unwind the clothing.
The volume of laundry can be bulky or too light, resulting in an error due to an imbalance across the load.
Causes and Symptoms
- Laundry is out of balance.
- An unsuitable amount of laundry has been added to the tub.
- The washing machine is not level.
Try this
Have you loaded laundry that is unsuitable for washing in the machine?
➔ Remove laundry such as pillows and cushions, and wash only the covers.
If you add laundry that is not suitable for the washing machine, the balance of the tub can be tilted to one side by the weight of the load, causing longer spin cycles.
Products such as foot rugs, carpets, electric blankets, curtains, and rubber mats can be damaged, so do not wash them in the washing machine.
Waterproof cloth materials, foot mats, or stuffed animals may cause damage to the washing machine, so do not wash them in the machine.
➔ Wash duvets using the duvet cycle, and puffer jackets or winter down jackets using the sportswear cycle.
Duvets may not spin as well, as weight imbalance may cause the tub to lean to one side.
Press the [Customized Cycle] button on the washing machine and select the [Duvet] cycle to proceed with washing and spinning.
Wash puffer jackets or winter down jackets using the sportswear cycle or proceed with the [Mid] intensity spin cycle.
Too much or too little laundry?
➔ Adjust the size of the load since the washing machine performs best when you load the tub to about 2/3 of its capacity.
According to LG Electronics' washing machine development team, the washing machine performs best when you load the tub to about 2/3 of its capacity, as the laundry can move freely within the tub.
Has the laundry moved to one side?
➔ Pause the washing machine, remove the laundry, and put it back in spreading it evenly.
Make sure the laundry is evenly spread in the tub and choose a suitable intensity of spin cycle.
Is a pounding or rattling noise heard due to the washing machine not being balanced?
➔ If there is shaking during the spin cycle, check the level of the washing machine and, if necessary, level it.
During spin cycles, the tub vibrates as it rotates.
But, if the washing machine is not level, UE errors can occur.
If you feel shaking when nudging the washing machine to the front, back, or side, please adjust the level of the washing machine to remove the tilt.
Use the spanner provided at purchase with the washing machine to adjust the leveling legs on the bottom of the washing machine so that it is level and as close to the floor as practical.
This guide was created for all models, so the images or content may be different from your product.
