Causes and Symptoms
- I am using a UHD monitor but when I connect USB-C or DP(display port), the max resolution is not supported.
You have to make sure that your PC graphics card’s display port or USB-C output condition meets the 4K(3840x2160＠60Hz) spec of your monitor. You have to activate the DisplayPort 1.2 menu before you can use 4K(3840x2160＠60Hz).
Try this
Go to Monitor Setting Menu → [Settings] → [DisplayPort 1.2] → [Enable]
Reset the monitor settings.
When resetting the monitor, the default status means DisplayPort 1.2 is activated.
※ When resetting the monitor, all the menus will be reset, so your consent is required.
This guide was created for all models, so the images or content may be different from your product.
