Due to issues with a connected external device(USB, SD memory card and etc), it might stop after showing the LG logo and the booting fails.
Causes and Symptoms
- It can be due to temporary booting errors or issues with the storage device. (SSD, HDD)
- External device’s USB memory and so on are connected to the USB port, thus the booting might fail.
※ If the booting still fails after removing the external device or resetting the power, then it is due to Windows errors or issues with the storage device,
thus inspection by an LG Electronics technician is required.
thus inspection by an LG Electronics technician is required.
Try this
If there are external devices connected to the laptop, disconnect them all and try to boot it again.
※ Due to issues with a connected external device(USB, SD memory card and etc), it might stop after showing the LG logo and the booting fails.
How to reset the power
Remove the power supply adapter.
Press the power button for more than 10 seconds and release pressing fingers.
Press the power button to turn on the power.
※ If the problem persists after power reset, then you need to have it checked by an LG Electronics service technician.
※ If the problem persists after power reset, then you need to have it checked by an LG Electronics service technician.
This guide was created for all models, so the images or content may be different from your product.
