Complaints

Your rights and responsibilities when submitting a complaint

• If our products or services have not met your expectations or if you have a concern with LG, we would like you to tell us. You can telephone, email or write to us using the contact details on this website. The telephone number is 1-888-542-2623. Complaints received by email or letter may be initially responded to by telephone.
• Please note that traditional correspondence forwarded to our attention is not recommended. Though we make every effort to respond, we cannot guarantee a response within a timeline that meets everyone’s satisfaction, nor that the document will always reach its intended destination. For these reasons, we encourage digital correspondence such as email as a means of contacting us with complaints.
• We aim to resolve all complaints in a positive and expedient manner. LG will try to resolve your complaint at the point of first contact. However this might not always be possible.
• Where the issues are complex, additional time may be required to allow LG to conduct proper enquiries. Where this is necessary, you will be kept informed of the progress of the investigation and the expected timeframe for completion.
• Your LG customer service representative will always provide you with his or her name. You can ask for your complaint to be escalated to a more senior person if your complaint cannot be resolved. That person will review your complaint and discuss the matter with you.