You can check the status of your order in the "My orders" section of the LG online shop. If you placed the order as a guest, you can track your order using the following link: Support > Order dupport > Track my order. Learn More

You can select the 'Get stock alert' option to receive notifications. Simply provide us with your email address, and we will notify you as soon as the selected item is back in stock.

No, it is not possible to change a product in an order that has already been placed. You must cancel the existing order and then place a new order. Please refer to 'How can I cancel my order?' for instructions.

No, it is not possible to add an additional product to an order that has already been placed. You will need to create a new order for the additional product.

We recommend contacting us as soon as possible if you need to change the delivery address for your order. While we make every effort to accommodate address changes after purchase, we cannot guarantee it.

If you wish to cancel your order, it is only possible if the product has not yet been shipped to the shipping address provided during the purchase process. To cancel an order, you must click the "cancel" button on the "my order" page. When we receive a cancellation request, we make every effort to cancel the order. However, if the product has already been shipped, you must accept delivery unless your product is damaged. If you refuse to accept delivery, the product will be returned to LG, and you will be responsible for a return fee as outlined in the Terms and Conditions of Purchase. If you encounter any difficulties, please contact us for assistance.

From the LG online shop, you can only purchase an extended warranty together with your product. In other words, you cannot purchase an extended warranty separately after you have already purchased the product. To purchase an extended warranty, you must sign in with your LG account. This is required for us to systematically update the warranty information on your purchased product. If you have already purchased the product without an extended warranty and want to purchase a standalone extended warranty, please visit the following website: https://www.lgcanadaparts.com/extendedwarranties

Connect with an LG Shopping Expert through our chat service*. Click here for details.

*Operation hours can change without notice.

We offer credit card payment options (VISA, Mastercard and American Express), as well as debit (VISA Debit and Debit Mastercard). Additionally, we offer financing options through Affirm.

The order confirmation email is sent after you place the order and can be used as an invoice.

Once the payment has been made on the LG online shop, the payment method cannot be changed. If you wish to change the payment method on an order, you must cancel the order and place a new one. Please refer to 'How can I cancel my order?' for instructions.

For purchases made on the LG Online Shop, you have 15 days from the Product delivery date to initiate a return. You can request a return through the "Track my order” page or by contacting us, and we will be happy to assist you. Please note the following: 

- For large appliance returns, including TVs with a screen size larger than 55 inches, a restocking fee of 15% will be deducted from the refund amount.

- For all other small-sized returns, a fee of $25 (the shipping cost to return the product to our warehouse) will be deducted from the refund amount.

- The refund will be issued using the same payment method you used during the purchase process.

- It may take up to 2 weeks from the time we receive your returned product to inspect it and to process the refund.  A restocking fee may be applied depending on the reason for the return.

Once your return request is approved, we will arrange the return with the courier. You will receive a notification or be contacted by the courier on behalf of the LG Online Shop.

If the packaging of the product arrives damaged at the time of delivery, it is advisable to open the product in the presence of the courier to check its contents. If the product is damaged, we would advise you to refuse delivery. If a product is found to be damaged or faulty immediately after delivery, you can request a return through the Online Shop. Please notify us of the return within 48 hours of the order delivery date.

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