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Q.
What are the benefits of creating an LG account?
A.
  • If you create an account, you will be able to receive notifications about new offers, discounts, and promotions. Additionally, you will have the ability to track your orders on your 'My account' page. When you place an order with your account, the product you purchased will be automatically registered in our system. Registering your account with us will give you access to maximize your LG product experience with helpful information, including proof of ownership in the LG database, efficient warranty service, extended warranty purchase information, and much more.

Q.
Do I need to create an account to purchase products from LG.COM?
A.
  • No, you do not have to create an account to purchase products from LG.COM. You can place the order as a guest. However, it is important to provide a valid email address as you will receive order confirmation as well as order updates via email.

Q.
I have already created an LG account on a different LG website in another country. Can I use the same account for Canada?
A.
  • No, you will need to create a new LG account specifically for Canada. Additionally, you won't be able to use the same email address, as it is already associated with an existing LG account from a non-Canada website. In order to create a new LG account, you will need to either close any other accounts linked to this email address or use a different email address.

Q.
I cannot access my account. What should I do?
A.
  • Please check that the email and password you entered are correct. If you have forgotten your password, you can reset it by selecting the 'Forgot your password?' option. If you are unable to access your account for any other reason, we suggest contacting us for assistance

Q.
I have not received the email to reset my password. What can I do?
A
  • If you have not received an email to reset your password, please verify that the email address you provided is correct. We also recommend checking your spam folder. If you still have not received it, please contact us, and we will assist you.

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