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Frequently asked questions

More FAQ

What is LG Premium Care?

LG Premium Care is the LG's way to ensure that our esteemed customers enjoy the products for years to come with an additional peace of mind. With this premium service, our customers get a hassle free experience and we use only LG authorized Parts & Service Engineers for all kinds of repair. This plan is designed to safeguard customer experience against Uncertainty & Inconvenience.

What kind of benefit to purchase LG Premium Care?

Saves from unexpected high repair cost

- Labor cost & other operational costs will be covered under the plan. This premium experience is available to customers at nominal prices

Maintenance bonus

- Water purifer customers get 3 maintenance services per year absolutely free of cost

Assured unlimited service

- Team of professionally trained service engineers is at your service as and when you require the repair support

Reliability

- We enhance reliability by dedicating a team of LG authorized service engineers & ensuring the usage of LG authorized parts

Trouble free service

- Dedicating a team of agents and engineers at your service, we are just a call away to solve your problems and provide you a delightful experience

Can I buy LG Premium Care together with the product on LG's online site?

LG Premium care can be purchased together with the product. You can select your type of grading based on cost and coverage.

Can I buy LG Premium Care for the product I already have?

LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
you can select it directly in "LG Premium Care" page, according to type and cost.

I bought LG Premium Care but I have received no confirmation of the order with the number of the plan signed. What should I do?

LG Premium Care has been taken over and is being managed by LGEIL

1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.

2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.

How to fix power issue (semi automatic washing machine)?

Power issue arises in washing machine mainly due to following reasons, below are some of them :

1. Loose plug of washing machine

2. Switch board button is at 'OFF' condition

3. No electricity supply in power board

To resolve the power issue, please follow the steps listed below :

Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.

Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket

Step 3: Set the wash timer for 3 min without load (clothes) and check whether the washing machine is working or not

Note: Do not use washing machine on an extension board or multi socket

How to fix power issue (top/front loading washing machine)?

Power issue arises in washing machine mainly due to following reasons, below are some of them :

1. Loose plug of washing machine

2. Switch board button is at 'OFF' condition

3. No electricity supply in power board

To resolve the power issue, please follow the steps listed below :

Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.

Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket

Note: *You can also check below link for video tutorial

Click here

How to fix noise problem during wash cycle (semi automatic washing machine)?

Noise issue arises in washing machine mainly due to following reasons, below are some of them :

1. Overloaded wash tub

2. Washing heavy and lite clothes together

3. Pins or coins in the washer

To resolve the noise issue, please follow the steps listed below :

Step 1: Set the wash timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.

Step 2: Do not overload the wash tub.

Step 3: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.

How to fix noise problem during spin cycle (semi automatic washing machine)?

Noise issue arises in washing machine mainly due to following reasons, below are some of them :

1. Overloaded spin tub

2. Unbalanced clothes in the tub

3. Incorrect placed safety cover

To resolve the noise issue, please follow the steps listed below :

Step 1: Set the spin timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.

Step 2: Do not overload the spin tub.

Step 3: Place the safety cover in the spin tub correctly.

*You can also check below link for video tutorial

Click here

How to fix noise problem during spin cycle (top/front loading washing machine)?

Noise issue arises in washing machine mainly due to following reasons, below are some of them :

1. Overloaded wash tub

2. Washing heavy and lite clothes together

3. Unbalanced washing machine

4. Pins or coins in the washer

To resolve the noise issue, please follow the steps listed below :

Step 1: Run the washing machine on spin mode without load (clothes).

Step 2: Wash the heavy weight and lite weight clothes separately.

Step 3: Adjust the legs of washing machine. Washing machine should kept on a flat & stable surface.

Step 4: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.

How to fix no cooling issue (direct cool)?

No cooling issue occurs in refrigerator mainly due to various reasons, below are some of them :
- 1. Defrost button is pressed
- 2. Refrigerator knob is set at 'OFF'
To resolve the cooling issue, please follow the steps listed below :

Step 1: Set the cooling temperature knob at High 7.

Step 2: Check the ‘Defrost’ button must not be inside. If it is pressed inside then wait until it comes out.

Step 3: If refrigerator bulb glows dim, please use a stabilizer of 500W that can give supply from 220V-240V

How to fix no cooling issue (frost free)?

No cooling issue comes in refrigerator mainly due to various reasons, below are some of them :
- 1. Defrost button is pressed
- 2. Refrigerator knob is set at 'OFF'
To resolve the cooling issue, please follow the steps listed below :

Step 1: Set the cooling temperature knob at High/Max/Coldest 7.

Step 2: Set the cooling temperature knob as per weather and food load.

Step 3: If there is a low voltage or power fluctuation issue in the area, please use a stabilizer of 1000W that can give supply from 220V~240V.

How to fix low cooling issue (direct cool)?

Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
- 1. Improper temperature setting
- 2. Not defrosting the refrigerator regularly
- 3. Insufficient ventilation
- 4. Refrigerator body is covered
- 5. Insufficient gap between foods
- 6. Refrigerator placed near the heat sources
To resolve the low cooling issue, please follow the steps listed below :

Step 1: Set the cooling temperature knob as per weather and food load.

Step 2: Defrost the refrigerator after every 3 days by pressing in the blue color button present inside the cooling temperature knob.

Step 3: Maintain the sufficient gap between food stuff.

Step 4: Do not cover the refrigerator.

Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.

Step 6: Door should be completely closed.

Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.

How to fix low cooling issue (frost free)?

Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
- 1. Improper temperature setting
- 2. Not defrosting the refrigerator regularly
- 3. Insufficient ventilation
- 4. Refrigerator body is covered
- 5. Insufficient gap between foods
- 6. Refrigerator placed near the heat sources
To resolve the low cooling issue, please follow the steps listed below :

Step 1: Set the cooling temperature knob as per weather and food load.

Step 2: Set the freezer controller knob basis season requirement, as mentioned below:

Step 3: Maintain the sufficient gap between food stuff.

Step 4: Do not cover the refrigerator.

Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.

Step 6: Door should be completely closed.

Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.

How to fix noise issue (direct cool/frost free)?

Q 1. ‘Hissing’ sound is coming from Refrigerator.

Ans.-Hissing sound is caused by the refrigerant flows inside the coils of refrigerator. It is a normal phenomenon of a fine working refrigerator.

Q2. 'Humming' sound is coming from Refrigerator.

Ans. - Humming sound comes when compressor runs. It is a normal phenomenon of a fine working refrigerator.

Q3.'Clicking' sound is coming from Refrigerator.

Ans. - Clicking sound comes when the compressor turns ‘On’ or ‘OFF’. It is a normal phenomenon of a fine working refrigerator.

Q4. How to clean drain drip/tray in refrigerator ?

Ans. - To know the procedure of cleaning drain drip/tray, please click on below video tutorial link . Click here

How to fix no power issue?

No power issue comes in air conditioner mainly due to following reasons :

1. AC is not powered on from remote

2. MCB board may be turned 'OFF'

To resolve the no power issue, please follow the steps listed below :

Step 1: Check the MCB condition, It must be 'ON'.

Step 2: Check voltage. It should be in between 200V-240V.

How to fix no cooling issue?

Low cooling issue comes in air conditioner mainly due to following reasons :

1. Unset cooling mode

2. Dirty and blocked filters

3. Low voltage as per requirement (200V-240V)

To resolve the no cooling issue, please follow the steps listed below :

Step 1: Check the mode setting and select the cooling mode.

Step 2: Select the temperature setting and set the temperature on 18°C

Step 3: Select the fan speed at ‘High’ mode.

Step 4: Clean the air filter if it is dusty.

Step 5: Check the voltage. It should be in between 200V-240V.

How to clean the AC filter?

AC Filter Cleaning helps in preventive maintenance of the air conditioner and keeps the AC clean, odor free, improves energy efficiency & gives better cooling performance.

To clean the AC filter, please follow steps listed below :

Step 1: Hold the knobs of the air filter and lift it up slightly and take out the air filter from AC indoor unit.

Step 2: Clean the air filter with normal temperature water and brush.

Step 3: Wait until the air filter completely become dry.

Step 4: Re-fix the dry and cleansed air filter in the AC indoor unit.

*Note: - For better cooling performance, clean the AC filter in every 15 days.

How to solve leaking issue?

Water drip out through air conditioner due to bent or twisted drain pipes

To resolve the leaking issue, please follow steps listed below :

Step 1: Drain pipe should be inclined downward direction.

Step 2: End point of drain pipe should not be dipped into water body/bucket

Step 3: Clean the air filter after every 20 days.

Step 4: Run the AC on M'SOON Mode

*Note: - If the air has more moisture then the water droplets may occurs due to the difference in temperature. It is normal to have lite water drops due to excessive moisture after rain.

How to get rid of water drops/moisture problem?

During the rainy season, moisture comes on the air conditioner due to high humidity in air.

To resolve the water droplets on AC panel issue, please follow steps listed below :

Step 1: This is a process of circulating cold refrigerant in pipe.

Step 2: Outdoor unit always be kept under shade.

Step 3: Press 'Mode' key until ‘Drop’ symbol is reflecting on remote.

*Note: - It is normal to have light water drops due to excessive moisture in rainy season.

My TV is not getting power ON, how do I check?

a. Check power indicator on TV, this will be RED if power comes to the TV. Check power switch is ON

b. Check TV with other AC power outlet

c. Sometimes low voltage also cause no power on the TV

d. Check the remote power button functioning on to TV

e. Check the battery inside remote. Replace new battery if required

f. If you still face the problem, please contact LG customer care for service support

I am not getting video on my TV screen / Or video is not clear on screen

Check these options at first :

a. Select correct input mode by using input button on your remote (HDMI/USB/AV)

b. Use the picture test mode given in the link to ensure TV is normally functioning --> Click here

c. Ensure the input device is switched on

d. Check any loose connection or input cable connection to TV

e. Seek support of your service provider (STB/Cable)

If you still face the problem, please contact LG customer care for service support :

I am not getting video & audio when I connect STB to TV, how do I fix it?

Check these options at first

a. Select correct input mode by using input button on your remote (HDMI/USB/AV)

b. Ensure the input device is switched on

c. Check any loose connection or input cable connection to TV

d. Follow the detailed self repair guide given through this link -- Click here

If you still face the problem, please contact LG customer care for service support

I am finding improper colour/brightness in the image/video on my TV, how can I fix it?

Check these options at first

a. Use the Picture test mode to ensure TV is normally functioning --> Click here

b. Kindly go through the guide given & adjust your TV picture mode setting --> Click here

If you still face the problem, please contact LG customer care for service support

I am not getting proper sound effect when I watch programs, how do I fix it?

Check these options at first

a. Check your TV volume is adjusting when you are pressing volume up/down button on your remote control

b. Kindly go through the guide given & adjust your TV sound mode setting

Click here

If you still face the problem, please contact LG customer care for service support

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Frequently asked questions

Frequently asked questions

LG Premium Care

Washing machine troubleshooting

Refrigerator troubleshooting

Air conditioner troubleshooting

Television troubleshooting

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