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Frequently asked questions

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Q.
What are the benefits of becoming an LG Member?
A.

  • You will get the following as an LG Member: 

     

    1. 5% off on your first lg.com order

     

    2. Free delivery 

     

    3. Free Installation

Q.
Update account details and information
A.

  • You may do so after logging in and click 'Edit' under the profile section. 

     

    Make the necessary edits and click 'Save' 

Q.
Do I need to create an account to order?
A.

  • Creating an account is not required. However, discount codes and other coupons can only be used by registered users. You can also be the first to receive the newest promotions when you register for an LG account.

Q.
What are the accepted payment methods?
A.

  • • Credit / Debit card (Visa, Mastercard, JCB, AMEX, Diners)

    • E-Wallets (GCash, GrabPay, Maya, ShopeePay, Alipay, WeChat Pay)

    • 0%-interest for 3 months installment plans via BDO credit card 

    • DragonPay/BPI Online Bank Transfer

    • Loan apps (Home Credit, BillEase)

Q.
Where do you deliver?
A.

  • We deliver in all GMA areas(Metro Manila, Bulacan, Rizal, Laguna, Cavite) only.

Q.
How much is delivery and installation?
A.

  • We offer free shipping for all products and free installation on select items.

Q.
Can a representative receive the order in my behalf?
A.

  • We will require a signed authorization letter and the receiver's valid ID before properly handing the product during delivery.

Q.
What should I do if the products I ordered arrive damaged?
A.

  • Your order will be unpacked and checked in your presence upon delivery. If there are any damages, the delivery team will conduct an evaluation to check if the product can be returned/refunded. 

     

    Any damaged product upon delivery will be subject for replacement and re-scheduled for delivery.

Q.
How will I track my delivery?
A.

  • Once your order is confirmed, our delivery partner will contact you to confirm the delivery details.

Q.
How will I know if my order is confirmed?
A.

  • Upon successful payment, you will be redirected to your order page that will also include you order number.

     

    Additionally, you will be sent an email containing the breakdown of your order and your confirmed order number.

Q.
How to place an order?
A.

  • 1. Select the product you want to buy and click the "Add to Cart" button.

     

    2. Choose whether to continue shopping or click "Checkout". 

     

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
Can I change an order?
A.

  • Unfortunately, you cannot change an order after it has been placed. You must cancel your current order and create a new one in our website.

Q.
How to cancel an order?
A.

  • Log-in to your account, look for “Cancel Order” button and follow the prompts required to proceed with cancellation.

     

    You can only cancel an order if the product is not yet processed for shipping to your preferred delivery address.

     

    If the product has already been dispatched, you may need to contact our CIC (Customer Information Center) and provide all the necessary details for your cancellation.

     

    Connect with us: https://www.lg.com/ph/support/contact-us

    Call us: 6327902-55-44

Q.
Do you accept returns?
A.

  • To initiate a return, please go to My Orders, select the order you wish to return, and click on “Return.” Fill out all the required fields in the Main Item Information form before submitting. Our logistics team will contact you via message or phone call to provide further details regarding your concern.

Q.
Where can I find warranty information of my product?
A.
Q.
What are your channels for consultation?
A.

  • Customer Information Center Agents are available to support you through Contact Us page.  

    (https://www.lg.com/ph/support/chat-email)

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