You can browse our product offerings on LG Electronics SA using two easy methods:
· Search for products by entering a few words in the search bar found near the top of any page on the website. Enter the type of product e.g. microwave, fridge. View the search results and select the product you are looking for.
· You can also use the category menu to find specific products across different categories, like TVs, Audio/Video, Home Appliances and more.
With both methods, you can refine your search results by using the various filters.
You can find details for each product on the product page. This can be found in the Specs and Key Features sections of the page. This will include features as well as specifications which will provide you with dimensions and various other information pertaining to the product.
Registering on lg.com/za is easy. To get started you’ll need an email address and a mobile contact number.
Your password must be a combination of more than 8 characters with at least 3 of these components: upper-case and lower-case letters, numbers, and special characters.
To change your password, go to My Account and click on Personal Details, then edit my profile button and complete the fields.
If you forgot your password, you can click on Forgot Password? on the Login page.
Enter your account email address and we’ll send instructions to that email address on how to create a new password.
All out-of-stock products will be restocked as soon as more stock becomes available. You can add an out-of-stock product to your wish list to be notified when it is back in stock by clicking Add to Wishlist on the product page of the specific product.
To update your newsletter preferences, go to My Account and click on “View details”. You can update and manage your subscriptions by ticking the “Receipt of marketing messages” tick box.
Creating an account on lg.com/za is mandatory for all purchases. This offers two primary benefits:
It is not possible to make changes to the product once the order has been placed – You must cancel the existing order and then place a new order via the website. Please see the cancellation section under “Order Changes” in our FAQ. For detailed information, you can contact customer services at (customer service number).
Please contact LG Electronics SA Customer Support through our website, email, WhatsApp, or phone number (details available on our Contact Us page). We will then provide instructions on how to track the status of your order.
If your order requires an address change, we recommend that you contact us as soon as possible at (0800 545454). Although we make every effort to change the shipping address after purchase we cannot provide any guarantees.
It is not possible to make changes to the product once the order has been placed – You must cancel the existing order and then place a new order via the website. Please see the cancellation section under “Order Changes” in our FAQ. For detailed information, you can contact customer services at (0800 545454).
In case of cancellation or exercise of your right of withdrawal to reject the product(s), you will receive your refund within 14 days from the date on which we receive your notification of withdrawal as per our refund policy, using the same payment method you used during your purchase. Please note that the products will be inspected upon receipt. Cancellation or return when you exercise your right, we reserve the right to issue a partial refund depending on the condition of the product. If you exercise your right of return, we will also examine the condition of the product to ensure that there is no physical damage.
If you have exercised your right of cancellation/return, we will process the return by courier. Therefore, you will receive notification from the courier on behalf of LG Electronics SA. We do not accept returns of any product(s) sold as part of a package unless the package is returned in its entirety.
You can exercise your right of return within 6 months from the delivery date by filling out the contact form on the return request page on the website. After your request is received, a 'return request confirmation e-mail' will be sent to you. If your product malfunctions after delivery, please contact our Customer Services team at (0800 545454) and they will assist you.
You may cancel an order at any time before it is picked for shipping at our warehouse. To cancel your order, you must log into your account on the Online Store, find your order and, if the ‘cancel order’ button appears, click the ‘cancel order’ button and follow any further prompts required to confirm the cancellation. Once your order has been picked at our warehouse, the order cannot be cancelled and the ‘cancel order’ button will not appear. However, after delivery, a ‘change of mind’ return may be available. For cancelled orders, we will usually make any refunds using the same method originally used by you to pay for your purchase, as soon as practicable after the order is cancelled.
LG Electronics SA is pleased to offer complimentary free delivery for all orders placed on lg.com/za.
Please note that if you are unavailable to receive your delivery on the agreed-upon date, you will be responsible for any additional delivery costs associated with a rescheduled attempt.
Free Installation for Premium Products:
LG Electronics SA is pleased to offer complimentary installation services for a selection of our premium products. For a complete list of qualifying products and details on our free installation program, please visit our Premium Services page - https://www.lg.com/za/supports/premium-service
Standard Installation Fees for Other Products:
For products outside our premium range, LG Electronics SA offers professional installation services for an additional fee.
Product deliveries and inspections will be carried out by LG Electronics SA authorized delivery couriers.
If the courier fails the delivery attempt, they will send you a notification that they attempted delivery along with the number to arrange a later delivery at an additional cost to you.
If the product's packaging is damaged during delivery, it is recommended to open the product and check the contents in the presence of the cargo officer; If the product is damaged, we recommend that you refuse the delivery. If a product is found to be damaged/defective immediately after delivery, you can request a refund via the website. If you encounter any problems with the delivery of your product or the condition of your product upon delivery, you must notify us immediately after delivery so that we can investigate this for you.
The payment method cannot be changed once the payment is made in the LG Online Store. To change the payment method for an order, you must cancel the order and create a new order.
LG Online Store allows you to use the following payment methods:
After payment has been made, the invoice for your order will be sent via e-mail to you.
There are two types of discounts offered at LG Electronics SA:
Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
How it works
To permanently delete your LG.com/za account and personal information:
Once your account has been deleted, it will no longer be accessible and cannot be restored.
“POPIA” refers to the Protection of Personal Information Act, 2013. The purpose of this act is to promote the protection of your personal information and to introduce certain conditions to establish minimum standards for how your personal information is handled by organisations.
“Personal information” is any information that can be used to identify you. This includes your name and surname, mobile telephone number, home address and email address.
Lg.com/za is fully compliant with its obligations as set out in POPIA. Should you have any concerns about how we process your personal information please refer to our Privacy Policy.
The Information Regulator is the authority responsible for overseeing the enforcement and implementation of POPIA. Whilst we encourage you to give us an opportunity to resolve your privacy concerns, if you have a complaint regarding how your personal information is processed you can also raise your complaint directly with the Information Regulator. For further information on this, you can visit the complaints page on the Information Regulator’s website.
This Privacy Policy details the collection, processing, and usage of your personal information by LG Electronics South Africa. It outlines:
Please note that this Privacy Policy complements any other terms and conditions, privacy notices, or policies we may provide regarding your personal information collection and usage.
Following the Protection of Personal Information Act (POPIA) regulations regarding international data transfers, your personal information is securely stored using appropriate safeguards.
We maintain your personal data for the duration of your customer relationship with us, in accordance with legal requirements and our internal data retention policies.
