In today's competitive market, providing exceptional after-sales services and support is crucial for businesses to thrive. LG, a renowned global brand, has established itself as a leader in customer satisfaction through its comprehensive after-sales services, warranty policies, and customer support network. This blog will delve into LG's commitment to delivering a seamless customer experience throughout the ownership journey, with a particular focus on East Africa.

LG understands that the relationship with customers doesn't end after the purchase. To ensure customer satisfaction, LG provides a wide range of after-sales services tailored to meet the needs of consumers.
Whether it's installation, maintenance, or repair , LG's team of highly skilled technicians is dedicated to delivering prompt and efficient service.
In East Africa, LG has established authorized service centers strategically located in major cities in different countries including Kenya, Djiobouti, Ethiopia, Mayotte, Rwanda, Uganda, Somalia, Sudan, South Sudan, Seychelles, Tanzania, Zambia and many more. Making it convenient for customers to access support when needed. These service centers are equipped with the latest tools and technologies, enabling technicians to trouble shoot and resolve issues swiftly. LG also have a dedicated customer support line working from Mon ~ Sat 8:00AM to 6:00PM. Support is available through various channels like Toll free line , WhatsApp Chat and other digital channels such as Facebook, Instagram & ThinQ 1:1 support.

LG's commitment to customer satisfaction is further exemplified by its comprehensive Full 2 Years Warranty and 10 Years Warranty on Core parts. With this generous warranty coverage on its products, it provides customers with peace of mind and assurance of product quality. LG's warranty coverage includes both parts and labor, ensuring that any manufacturing defects or malfunctions are promptly addressed without incurring additional costs.

LG understands the importance of accessibility and timely assistance for customers. To meet these requirements, LG has established a robust customer support network in East Africa. This a dedicated customer support line working from Mon ~ Sat 8:00AM to 6:00PM through various channels like Toll free line, WhatsApp Chat and other digital channels such as Facebook, Instagram and, ThinQ 1:1 support.
LG's customer support team consists of knowledgeable and friendly professionals who are well-equipped to address customer inquiries and concerns. From troubleshooting technical issues to providing product information, the support team ensures that customers receive prompt and accurate assistance throughout their ownership journey.
Furthermore, LG has developed user-friendly online resources, including FAQs, troubleshooting guides, and product manuals, available on their website. These resources empower customers to find solutions to common issues independently, enhancing their overall experience with LG products.
For unfortunate situations customer’s face during product purchase journey such as Product DOA “Defected on Arrival”, LG makes sure customers get the proper replacement if reported with in 7 days of purchase date. LG also offers free service routine throughout most Kenya regions every year throughout our annual Care and Delight Activities.

LG's commitment to customer satisfaction sets it apart in the market. Through comprehensive after-sales services, generous warranty policies, and a robust customer support network, LG ensures that customers in East Africa enjoy a seamless ownership journey. With strategically located service centers and accessible communication channels, LG aims to provide prompt and efficient assistance when needed. By prioritizing customer satisfaction, LG solidifies its reputation as a brand that values its customers and is dedicated to delivering exceptional after-sales support.