An [Er(E) DH or H] appearing on the LED lamp display is a defrosting (frost, ice removal) failure error code that requires a product inspection.
[Er(E) DH or H] (defrosting-related) error
➔ It is a defrosting failure caused by ice accumulation, blocked drainage hole, temperature fuse disconnection, heater disconnection or main PCB failure.
This error is displayed if the normal temperature of the freezer is not detected even after a certain period of time has elapsed since defrosting (ice removal) started.
Try this
If the drainage hole in the freezer is blocked with ice and water from the ice (frost) does not flow to the drain tray, the normal temperature of the freezer/refrigerator compartment will not be detected so this error may be displayed.
➔ In such a case, disconnect the power cord of the product, open the freezer/refrigerator compartment door wide and wait for one day in the summer or for three days in the winter for the ice (frost) to melt.
If you are concerned about the food stored inside, it is recommended that you have the product checked by a service technician by requesting a service.
1. If you have a spare refrigerator, move your food into it.
2. Disconnect the power plug of the product.
3. With the freezer/refrigeration compartment door wide open, ice melts in a day in the summer and in three days in the winter.
4. Once the ice has melted completely, water will normally run out through the drain tray.
※ If the same symptom and the same inspection code are repeated, it is necessary to have it checked by an LG service technician for an accurate diagnosis.
This guide was created for all models, so the images or content may be different from your product.
If the issue is not resolved, please contact customer service at the following toll-free number: 0800 9811 5454.
