*Refrigerators have Five Years Warranty, Inverter Compressor has ten years Warranty
**Product Shelf Life time is 7 years
NatureFRESH
*Based on UL test results using LG’s internal testing method measuring the time it took to reach the 5% weight reduction rate of pak choi on the shelf of the fresh food compartment of the LGE LinearCooling™ model. Applicable models only. The result may vary in actual usage.
*Based on UL test results using LG’s internal testing method comparing time for the temperature of the water container placed in the top basket to drop between DoorCooling+ and Non-DoorCooling+™ models. Applicable models only. The images of the product are for illustration purposes only and may differ from the actual product.
DoorCooling+™ is supposed to stop when the door is opened.
Hygiene FRESH
*Bacteria : Staphylococcus aureus, Escherichia coli, Listeria monocytogenes, Klebsiella pneumoniae
Confirmed by Intertek on all process and results, ISO 27447 Test Protocol.
The number of bacteria was counted before and after a four hour reaction made by the injection of the 0.2 ml bacterial solution into the antibacterial filter.
Bacterial removal performance is the laboratory test result where directly injected bacteria into the filter were counted. Results may vary in real use conditions.
Smart_Diagnosis
How do I order a product?
Shopping through the LG Online Store is easy and secure. Just follow these few steps to place an order.Select an item you want to buy and click on the red "Add to cart" button.You can now either continue shopping by clicking on the grey "back" button or complete the purchase by clicking on the red "view cart" button.If you are already logged in, you can proceed with your order immediately. Not logged in? Then you can log in to your LG Online Store account or create a new account or order as a guest.
Click on "continue" then fill your data bill name and valid phone or mobile No. and the address (within Egypt) to which your order should be shipped.
Now select the payment method. The following payment methods are offered: Visa & VALU installment if you have VALU account
After completion, you will receive an E-mail with the order confirmation.
How can I install my product?
After receiving your product you can contact our Customer services Hotline: 19960 Or What’s App no. 01229307777.
To request installation and we will send technician to install your product.
What is the installation fees?
The installation is free of fees for one time.
When the warranty period started?
Warranty period starts from purchase date which on E- Invoice.
What is the return policy?
● If you are not completely Unsatisfied with your purchase or need to change the product, you can find the best way to return it:
● You can return your order within the first 14 days after receiving the goods, taking in consideration it is a Must to returned the product without any change or damage in the original packaging and in undamaged condition.
- Don’t open the product packaging.
- You can request return from our customer services to send technician to check device condition.
- After we confirm the device is in a good condition, 3rd party delivery company will contact you to turn device back to LG .
- Return is free of charge.
- Refund process will start after 14 Working days from collecting the device from your address
- In case of accessories it must be in original package without use.
- You can send your return request to our hotline: 19960 or What’s app no. 01229307777
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