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Warranty

LG products are covered by an extensive warranty that ensures that the high quality standards and performance of the appliance are genuine and reliable. LG Electronics guarantees free repair service to its products within the warranty period, find out the warranty information and terms below.

Guidance for the warranty period

Estimated standard for warranty period
LG Electronics Egypt accomplishes the product warranty according to the consumer injury compensation rule.
Estimated standard for the product
Product warranty means that LG Electronics Egypt makes a promise for the free repair warranty with the customer in case of the faulty of quality, performance and function in using the product in normal condition and environment.

The product warranty period is estimated based on the purchase date according to the official purchase invoice date.If the customer doesn’t have the official purchase invoice, warranty period starting date will be calculated by adding 3 months to the manufacturing date shown by serial number.

The following applies that the warranty period will be Out of Warranty.

  1. In case that the domestic washing machine is used for the commercial purpose.
    • Washing Machine & Dryer : Sauna, Public bath house, laundry
    • Refrigerator, Rice pot, Microwave Oven: Restaurant, Convenience store
  2. In case that the product is used in abnormal environment like installing it in the ship and so on.
  3. In case that VCR product is used in video shop, cable distributer and video room for the commercial purpose.
When the customer purchases the used item, imitation or purchased from an unauthorized dealer the warranty period is not applied and it’s impossible to repair. LG Electronics Egypt is not responsible for the compensation for the loss.

In case of the product that is provided via the special contract, the warranty will be accomplished based on the contract, specially B2B products such as Hotel TV, Signage and Central Air Conditioner.

Warranty period according to the product:
WarrantyPeriod
  • AV
    Warranty Period

    One Year

  • Home Theater
    Warranty Period

    One Year

  • DVD Player
    Warranty Period

    One Year

  • Vacuum Cleaner
    Warranty Period

    One Year

    (Dust Press Motor)
    Warranty Period

    Ten Years

  • Portable Printer
    Warranty Period

    One Year

  • Projector
    Warranty Period

    One Year

  • Microwave Oven
    Warranty Period

    One Year

    (Inverter Magnetron)
    Warranty Period

    Ten Years

  • Air Purifier
    Warranty Period

    One Year

    (Smart Inverter Fan Motor)
    Warranty Period

    Ten Years

  • LCD, LED, OLED TV
    Warranty Period

    Two Years

  • Monitor
    Warranty Period

    Three Years

  • Residential Air Conditioner
    Warranty Period

    Five Year

    (Normal Compressor)
    Warranty Period

    Five Years

    (Inverter Compressor)
    Warranty Period

    Ten Years

  • CCD Air Condition
    Warranty Period

    Two Years

    (Inverter Compressor)
    Warranty Period

    Five Years

  • Floor Standing Air Condition
    Warranty Period

    Two Years

    (Inverter Compressor)
    Warranty Period

    Five Years

  • Dryer
    Warranty Period

    Five Years

  • Gas Cooker
    Warranty Period

    Five Year

  • Washing Machine
    Warranty Period

    Five Years

    (Direct Drive Motor)
    Warranty Period

    Ten Years

  • Refrigerator
    Warranty Period

    Five Years

    (Inverter Compressor)
    Warranty Period

    Ten Years

  • Dish Washer
    Warranty Period

    Five Years

    (Direct Drive Motor)
    Warranty Period

    Ten Years

  • Mini Bar Refrigerator
    Warranty Period

    Five Years

  • Cloths Styler
    Warranty Period

    One Year

    (Inverter Compressor)
    Warranty Period

    Ten Years

Shelf Life Time

  • Audio and Video reception systems
    Shelf Life Time

    2 years

  • Home Theater Systems / Hi-Fi
    Shelf Life Time

    2 years

  • CD Player
    Shelf Life Time

    2 years

  • Vacuum Cleaners
    Shelf Life Time

    2 years

  • Portable Photo Printer
    Shelf Life Time

    2 years

  • Projectors
    Shelf Life Time

    2 years

  • Microwaves
    Shelf Life Time

    2 years

  • Air Purifiers
    Shelf Life Time

    5 years

  • LED & OLED TVs
    Shelf Life Time

    7 years

  • Home Air Conditioners (Split) (Normal Model)
    Shelf Life Time

    7 years

  • Home Air Conditioners (Split) (nverter Model)
    Shelf Life Time

    7 years

  • Split Air Conditioner (Ducted)
    Shelf Life Time

    7 years

  • Air Conditioner (Floor Standing)
    Shelf Life Time

    7 years

  • Dryers
    Shelf Life Time

    7 years

  • Cookers
    Shelf Life Time

    6 years

  • Automatic Washing Machines
    Shelf Life Time

    7 years

  • Refrigerators
    Shelf Life Time

    7 years

  • Dishwashers
    Shelf Life Time

    7 years

  • Minibar Refrigerators
    Shelf Life Time

    6 years

  • Styler
    Shelf Life Time

    2 years

LG is obligated to provide all spare parts for these devices during the Shelf Life time

Parts warranty period

Parts warranty period means the quality guaranteed for the parts which the products are consisted of.
General parts warranty period – Basically, its a rule to be the same as the product warranty period.
The warranty period of accessories, which are not parts, is described in warranty card for each product.
If the parts are core item, the warranty will be applied based on the special criteria.

International warranty period

In case the customer purchased a product from outside Egypt and have an International
Warranty Card, LG Electronics Egypt provides repair service for products in warranty according to the warranty period of the purchased country. If the customer provided the international warranty card and purchase invoice from the Country purchased, the repair time will be according to imported parts arrival in Egypt.

In case that the imported part is not available, LG Electronics Egypt will find a way to solve the problem instead of replacing or refunding for the defected product.

Guidance for Service Repair Cost

Estimated standard Service charge for Out of Warranty
SVC cost is going to be charged to the customer based on Consumer Protection Law which is decided by Consumer Protection Agency.
Service cost consists of part cost and repair cost as below. (not including Taxes)
If the customer request visiting service, transportation expenses will be added to Service cost.
Part Cost
Repair Cost
Taxes
Service Cost
Service Cost
  1. Part Cost
    It means the price of the part used when repairing the product.
  2. Repair cost
    It means the labor fee according to the repair level.
  3. Transportation expenses
    This price is applied when the customer requests visiting service for the Out of warranty product, regardless of product repair cost and part cost.

In-warranty service

The defect or failure occurred when using product in normal condition during warranty period.LG Electronics Egypt will provide in-warranty service in case of the re-defected or re-failure in the same parts or same symptoms during out of warranty period within 3 months from the last defected repair date.

Out of warranty service

Items applied as out of warranty service

  • Warranty Period

    Warranty expired product

  • Install / Removal

    Re-install or requests like connecting the external device when moving the in-home device, installing or connecting after purchasing the product from internet, TV home shopping.

  • Product of Other Company

    Faulty product of other company/ interconnected device that damages our Product.
    (Router, Set top, Battery Charger, Game consol, Cable/allotter, drainage pump, tempered glass, Assembled PC, S/W of other company and so on)

  • Expendability

    In case that the expendable part’s warranty is expired/ lifespan is ended.
    (Battery, Filters, Ramps, Head, Remote Control, 3D Glasses, Tonner, Drum, Ink , all accessories and so on)
    In case that the product is defected due to the customer use the parts that is not provided by LG or option items.

  • Nature disaster

    In case that the product is defected due to nature disasters(earthquake, damage storm, strike of lighting, overflowing sea and so on), fire, damage from sea wind, freeze and damage of gas.

  • Customer Carelessness

    In case that the product is defected from customer’s fault including software.
    In case that the product is defected because the customer didn’t follow the Cautions available in the user manual.
    In case that the product is defected because the customer modified or repaired the product by himself/herself and not by LG Electronics Egypt authorized service center.
    In case that the product is defected due to customer’s carelessness in the areas of the circuit breaker, the socket, the multiple tap and power switch on/off, power plug in/out and so on.
    In case that the customer requests the service due to water (or gas) supply interruption.
    In case that the customer requests the service due to the external environment like faulty of internet service, antenna, wired signal and so on.

  • Others

    If customer requests service even though the product is not defected service cost should be charged to the customer even though the product is during In-warranty. - ex. Check whether the product is working normally or not.
    Clean the filter due to the blockage of the product filter. N.B. : LG service homepage will be helpful for customers to examine product simply or to search for self solutions.
In case of the customer purchase product from outside Egypt and International warranty period has been expired LG Electronics Egypt introduce repair out of warranty and charge the customer parts importing cost plus repair cost, in case of impossible to repair LG Electronics Egypt is not responsible for compensation. (Repair time will be according to importing parts time)

Guidance for the Installation Category

LG Electronics Egypt provides free of charge installation Service for the below product list :
  • Home Appliance
    Free installation products

    Top Loader Washing Machine

    Front Loader Washing Machine

    Dish Washer

    Dryer

    Side by Side Refrigerator

  • Home Entertainment
    Free installation products

    Smart LED TV

    Home Theater

LG Electronics Egypt provides the product installation and explanation service with charge upon customer request for other products not mentioned above.

[Recommended Labor Charge]
  1. For Residential Air Conditioner: 150 EGP + 10% tax (taxes may be changes according to the law
  2. For Other Products : 50 EGP + 10% tax (taxes may be changes according to the law)

The standard for consumer dispute resolution

Clause 1 (Purpose)
In case of dispute resolution between customers and LG Electronics Egypt, the dispute resolution must be solved according to the consumer dispute resolution under Consumer Protection Law 67 for Y2006.
Clause 2 (Request damage relief)
In case that the agreement is not reached between customers and LG Electronics Egypt, both parties can request damage relief to the Consumer Protection Agency.
Clause 3 (Item and Standard of compensation)
The standard for dispute resolution and quality warranty period described in the attached table.
Appendix. The standard for dispute resolution (Industrial product & Smartphone)
  • Product

    In case of defective products due to LGE’s fault in normal usage within 14 days from purchase date. (DOA Period).

    Free installation products

    Replacement or Refund as the purchase price

    Remark

    For further information please call 19960

  • Product

    In case of defective products due to LGE’s fault in normal usage within warranty period.

    1) When occurring the faulty.
    2) When it is impossible to repair.
    3) When it is impossible to replace.
    4) When occurring 3 times repairs with the same symptom during one year.
    5) When major repair is required within 14 days from the previous date of replacement.
    Free installation products
    Free installation products

    In Warranty Repair Service

    Free installation products

    Replacement of product

    Free installation products

    Refund as the purchase price

    Free installation products

    Replacement of the product

    Free installation products

    Replacement of the product or Refund as the purchase price

    Remark

    For further information please call 19960

    1) When occurring the faulty.
    Free installation products

    In Warranty Repair Service

    2) When it is impossible to repair.
    Free installation products

    Replacement of product

    3) When it is impossible to replace.
    Free installation products

    Refund as the purchase price

    4) When occurring 3 times repairs with the same symptom during one year.
    Free installation products

    Replacement of the product

    5) When major repair is required within 14 days from the previous date of replacement.
    Free installation products

    Replacement of the product or Refund as the purchase price

  • Product

    When damage occurred during Installation by LG Electronics Egypt Authorized Service Center

    Free installation products

    Replacement

    Remark

    For further information please call 19960