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Reinicio de aplicación

Incidencia detectada: en aquellos equipos con la función HBBTV activada, la pantalla muestra un color verde y aparece un mensaje advirtiendo que una aplicación se reiniciará para liberar más memoria.

Causa: una incidencia producida por una emisión incorrecta.

 

Solución:

 

  • PASO 1: desconecta el cable de antena del equipo durante 5 minutos o hasta que aparezcan la imagen o mensaje de SIN SEÑAL.

 

 

Si tras estos pasos, el mensaje sigue apareciendo:

 

 

Si finalmente, tras los tres pasos sigue apareciendo, deberán pasar aviso a Call Center.

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