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Offering

We will give you LG Offering information here

Offering [Service Warranty Package or ESP(Enhanced Service Plan)] means Service Products that B2B customer or SI company can purchase advanced service as follows.

We recommend as follows

  • information
    can request consultation about B2B warranty package from LG sales person before making contract.
    • - Purchase Price of B2B warranty package
    • - Service Conditions

    (How to get service, service types, limitation of extended warranty and etc.)

  • business warranty
    To receive smooth B2B warranty package service, You had better let LG Know the details information of Product, Site, Customer like belows ;
    • - Customer name, Installation site address, designated phone number
    • - Purchase Model name, Serial Number.

    This information is essential and important for service.

  • request form

    For certification, marketing team must send certification of coverage after marketing team write contract no, invoice no, help desk no, subsidiary address, model information.

Please contact with below Contact Point

If You want to know Details of SVC Offering Information
(Each Condition Explanation, Price for Each Condition, Contract, Etc.).
GO TO GLOBAL SERVICE NETWORK

Example for HE Product

This Offering Service Will be applicable for HE/H&A Product only, Right Now.
Example for HE Product
  • MS
  • 29
  • E1
  • S2
  • I2
  • M
Product Group, Capa / Inch, WTY coverage, Period Condi., Maintenance Type 1, Period Condi., Maintenance Type 2, Period Condi., Multi-country
MS

Monitor
Signage
29

29 Inch
E1

Extended
Warranty 1 years
S2

Quick SWAP
Within 2 days
I2

De-install / Re-install
2times / year
M

Multi-country
Product Group Capa / Inch WTY
coverage		 Period
Condi.		 Maintenance
Type 1		 Period
Condi.		 Maintenance
Type 2		 Period
Condi.		 Multi-country
TS : TV Signage 19 : 19 Inch E : Extended W'ty 1 : 1 y S : Quick SWAP 1 : 1 Day P : Periodic
inspection		 1 : 1time / Y S : Single-country
HT : Hotel TV 22 : 22 Inch N : N / A 2 : 2 y R : Quick Repair 2 : 2 Day I : De-Installation
/ Re-Installation		 2 : 2time / Y M : Multi-country
MS : Monitor Signage 26 : 26 Inch 3 : 3 y N : N / A 3 : 3 Day B : Periodic Visit +
De-Instal / Re-Instal		 3 : 3time / Y
29 : 29 Inch 0 : N / A 0 : N / A N : N / A 4 : 4time / Y
N : N / A N : N / A
Product Group
Product Group
TS : TV Signage
HT : Hotel TV
MS : Monitor Signage
Capa / Inch
Capa / Inch
19 : 19 Inch
22 : 22 Inch
26 : 26 Inch
29 : 29 Inch
WTY Coverage / Period Condi.
WTY Coverage Period Condi.
E : Extended W'ty 1 : 1 y
N : N / A 2 : 2 y
3 : 3 y
0 : N / A
Maintenance Type 1 / Period Condi.
Maintenance Type 1 Period Condi.
S : Quick SWAP 1 : 1 Day
R : Quick Repair 2 : 2 Day
N : N / A 3 : 3 Day
0 : N / A
Maintenance Type 2 / Period Condi.
Maintenance Type 2 Period Condi.
P : Periodic inspection 1 : 1time / Y
I : De-Installation / Re-Installation 2 : 2time / Y
B : Periodic Visit + De-Instal / Re-Instal 3 : 3time / Y
N : N / A 4 : 4time / Y
N : N / A
Multi-country
Multi-country
S : Single-country
M : Multi-country
Monitor Signage + 29 inch + Extended warranty 1 years + Quick SWAP within 2 days + De-install / Re-install 2times / year + Multi-country

This information is essential and important for service.

For Example, If you want to purchase 2 Years Extended W'ty & Within 24 Hour Swap ;

-200 US$ (2 Years Extended W'ty (100 US$) + & Within 24 Hour Swap (80 US&)) will be paid

-Above Price is just example. Therefore, The Real Price will be let you know by Above Contact Point

Please Note

Not applicable in every subsidiary as some elements may be offered differently or as part of normal service support. It is recommended that the SI/B2B customers contact your local LG B2B sales person to see which is applicable and available.