Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.
Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our customer service at 3543-7777.
Upon placing the order, an order confirmation email with order number and details will be sent to the given email. Please check if there’s any email from LG Electronics HK in your spam box or folder.
For further assistant, please contact our customer service at 3543-7777.
We only accept order cancellation before the order is picked for delivery arrangement. Once it is arranged for delivery, it cannot be change or cancelled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.
Official invoice will be sent to the registered email upon the order completion. You may print out the email for record.
We only accept order cancellation before the order is picked for delivery arrangement. Once it is arranged for delivery, it cannot be change or cancelled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.
For any inquiry, please contact our customer service at 3543-7777.
In case of defective products or the products delivered do not match with your ordered (that is, the model or color is different from what is indicated on the order), please contact our customer service at 3543-7777 within 10 days from the date of delivery.
For defective products, please provide related photos and/or videos. If the item is confirmed to be faulty after our checking, we will arrange item replacement shortly.
We may also arrange an on-site inspection for products such as TVs, Audios, Monitors and Home Appliances.
Returned item(s) must be in brand new condition (i.e. “as is” condition) and returned in its original packaging along with all accessories (including but not limited to manuals, warranty cards). All packaging with the accessories must be complete, unmarked and not defaced in any manner.
We offer free shipping for all orders without minimum purchase amount. Please contact our customer service at 3543-7777 if there is wrong delivery or damaged goods upon receive.
We offer delivery service mainly through SF Express, of which the delivery service designated by LGE is at LGE’s final decision. LGE is not responsible or liable for any delivery delay, suspension or rearrangement caused by traffic, region, weather or other factors. Please contact SF Express directly for follow up.
· Direct Delivery (Residential / Commercial address). Please ensure entered address is correct. Customers need to pay for the re-delivery fee due to the incorrect information given.
· Self-pick up at SF Store – Select SF Store location when placing the order
o A tracking number will be issued upon shipment of the order. With the tracking number, customers can check with if the order has been arrived the select SF Express location.
o SF Express will contact customers by SMS when the order arrives.
o Please pick up the order within 3 days upon receiving the SMS. Orders not picked up will be returned to LGE, please contact our Customer Service or SF Express for reshipment arrangements and re-delivery fee.
· Self-pick up at EF Locker – Select EF Locker location when placing the order
o Customers will receive a SMS once the order is delivered to the selected location.
o Customer must go to the designated locker and input password given in the SMS
o Please pick up the order within 30 hours upon receiving the SMS. Orders not picked up will be returned to LGE, please contact our Customer Service or SF Express for reshipment arrangements and re-delivery fee.
If there is non-accessory item in the order, we will follow the delivery procedure and terms under ‘Orders with non-accessory items’.
Delivery coverage: Hong Kong local delivery, covering Hong Kong Island, Kowloon, the New Territories, designated outlying island area and Macau. For more details, please visit SF Express website and/or call SF Express hotline at 2730-0273.
*The classification of items (including but not limited to determine whether such item belongs to Accessory Item or Non-accessory Item) is at LGE’s sole discretion in any event; and if involving order(s) that has/have a combination of Accessory Item(s) and Non-accessory Item(s), all such decisions made by LGE (including but not limited to determine which delivery service to choose from) shall be final and conclusive.
For non-SF Express means
We will arrange the delivery within five working days of your preferred delivery date after the order and payment are confirmed. Customers can choose to deliver directly to either residential or commercial address.
· Direct delivery to residential or commercial address: Please fill in the address clearly during the checkout process and it cannot be further changed upon order confirmation. For commercial address, please indicate lunch time and make sure the given address is correct. If any re-delivery is required, customers need to pay for the re-delivery fee requested by LGE at its sole discretion.
· Upon order confirmation, customers will receive order number, which can be used to check whether the goods have been dispatched.
· After the order is arranged, the customer will receive a call on the day of delivery (only for residential addresses). If the customer cannot receive the goods on the same day, the customer can change to the next working day to receive the goods, subject to the actual arrangement of the designated delivery service at that time.
· The transportation staff will contact the customer by phone or text message.
· Please collect the goods within 3 days after the contact from transportation staff. Uncollected orders will be returned. Please contact our Customer Service for re-delivery arrangement and customers are obliged to pay for re-delivery fee requested by LGE at its sole discretion.
The residential delivery time is 11 am to 7 pm (Specified time cannot be provided); while the delivery time for commercial address is normally 9 am to 6 pm.
· If the truck cannot reach the delivery location directly with special manpower arrangements required, there will be extra cost to be paid by customer at: HK$50 per 50 meters, staircase fee (HK$20 per 7 steps / HK$50 per 7steps - Side by Side Refrigerators, 75" or above TV, WashTower). Due to the considerations of special circumstances, there may be other extra costs reasonably required by the designated delivery service and the customer should pay such cost.
· If the elevator in the building is out of order during delivery, we will re-arrange the delivery.
· If delivery is delayed, suspended or rescheduled due to traffic, region, weather and other factors, there will be no notification in advance, please contact our Customer Service to follow-up as soon as possible.
· If you want to change the delivery date and time, please contact our Customer Service at 3543-7777 to check the delivery status of the goods.
· The customer needs to sign for confirmation upon receiving the goods.
Delivery coverage: Hong Kong Island, Kowloon, the New Territories and designated outlying island areas (Stanley, Tai Tam, Shek O, Repulse Bay, Sai Kung, Tung Chung City Centre, Ma Wan and Discovery Bay are only available for delivery on Mondays, Thursdays and Saturdays). Overseas delivery is currently not available.
For SF Express means
· The delivery date will be within three working days of your preferred delivery date after the order and the payment confirmed. LGE is not responsible or liable for any delivery delay, suspension or rearrangement caused by traffic, region, weather or other factors. Please contact SF Express directly for following up.
· Direct delivery to residential or commercial address: Please fill in the address clearly during the checkout process and it cannot be further changed upon order confirmation.
· For commercial address, please indicate lunch time and make sure the given address is correct.
· If any re-delivery is required, customers need to pay for the re-delivery fee requested by LGE at its sole discretion.
· SMS will be sent to customers normally one day before the delivery with SF tracking number.
· Customers may use it to trace shipment via SF Express app/ website.
· Delivery coverage: Hong Kong local delivery, covering Hong Kong Island, Kowloon, the New Territories , designated outlying island area.
For more details, please visit SF Express website for the service coverage and/or call SF Express hotline at 2730-0273.
Notwithstanding anything to the contrary contained herein, LGE will not arrange any delivery of Non-Accessory Items to Macau.
*The classification of items (including but not limited to determine whether such item belongs to Accessory Item or Non-accessory Item) is at LGE’s sole discretion in any event; and if involving order(s) that has/have a combination of Accessory Item(s) and Non-accessory Item(s), all such decisions made by LGE (including but not limited to determine which delivery service to choose from) shall be final and conclusive.
Non-accessory item
Orders that are not collected within 3 days after the contact from transportation staffs will be returned. Please contact our Customer Service for re-delivery arrangement and customers need to pay for re-delivery cost.
Accessory item
Orders that are not collected within assigned period will be returned. Customers need to pay for re-delivery cost.
Please do not unbox the product by yourself upon delivery, our technician will unbox the product for installation. LG will not be responsible for any damaged found or caused by self-unboxing. If customer wants to change the installation date, please contact our Customer Service at 3543-7777 for arrangement.
TVs
OLED and 55” of above of other TVs – Free
50” or below - $500 for each
Site inspection is required for purchasing OLED M, OLED G, or 65” above TV with wallmount installation.
Washer / Combo / Refrigerator
Site inspection is required for purchasing ＷashＴower or side by side refrigerator.
Extra cost is involved for installation service at Discovery Bay.
A. On-site Inspection before delivery is required for below products. We’ll contact you within 2 working days for arrangement upon placing the order.
Above 65” TV with wallmount installation
OLED M series
OLED G series
WashTower
Side by side refrigerator
Air Conditioner
B. If the On-site inspection for the above products stated in “A” is considered not successful or not satisfactory (subject to our final decision), refund will be arranged to the customers shortly.
C. Customer may request On-site inspection for the other products (for those products not stated in “A”) (but subject to our final decision), and the fee of such On-site inspection will be charged by us and is non-refundable in any event.
We offer same-day disposal service at $150 / $200 (Styler, Side by side refrigerator and 70” TV or above). If you need this service, please ensure to click ‘Disposal of Existing Product’ when you add product to cart.
You can also request to arrange free disposal service (except for Styler) by emailing us at weeeseller@lge.com. If we do not receive your request within 5 working days from the transaction, you shall be deemed no request of the disposal service.
Timing of the removal service:
Remarks
You can also contact Hong Kong Government supported recycler – ALBA IWS ( +852 2676 8888 ) for the service in future.
Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the product as follows:
We accept payment through VISA, MasterCard and UnionPay. You can also enjoy 12-month interest free installments with HSBC and SCB credit cards.
Please ensure all credit card information is entered correctly. If you still can’t complete the payment process, please contact our customer service at 3543-7777.
You can change your personal information in ‘My Account’ after log-in.
We offer guest check-out with providing essential information for order processing. By being a LG member, you will have 5% off on orders and a chance to enjoy LG member exclusive privileges.
LG members can enjoy 5% off on orders, there’ll be special offers for LG member occasionally as well, please get in touch with our website and social platforms for the latest news.
We respect your privacy, please read our privacy and cookie policy at https://www.lg.com/hk_en/privacy/
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