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Q.
Purchase flow
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the registered email.

Q.
Fail to order or pay
A.
  • Please double check if all information entered is correct. If you still can’t complete the order or payment, please contact our customer service at 3543-7777.

Q.
Fail to receive order confirmation email
A.
  • Upon placing the order, an order confirmation email with order number and details will be sent to the given email. Please check if there’s any email from LG Electronics HK in your spam box or folder.

     

    For further assistant, please contact our customer service at 3543-7777.

Q.
Change / Cancel order
A.
  • We only accept order cancellation before the order is picked for delivery arrangement. Once it is arranged for delivery, it cannot be change or cancelled, and no return or refund can be arranged. Please ensure the product item is correct before placing the order.

Q.
Invoice
A.
  • Official invoice will be sent to the registered email upon the order completion. You may print out the email for record.

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