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2014 LG Contact Center Service Excellent Award

06/04/2014
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2014 LG Contact Center Service Excellent Award

Tanggal 3 April di Hotel Mulia Jakarta, Customer Information Center LG Electronics Indonesia untuk kesekian kalinya kembali membawa pulang penghargaan “Excellent Service Performance” untuk kategori Electronics Household Industries selama 6 tahun berturut- turut dan untuk kedua kalinya kita dapat mempertahankan “Excelent Service Performance” untuk kategori Mobile Phone/ Smartphone.

Menariknya, tahun ini LG memperoleh penghargaan “Good Service Performance” untuk kategori e-mail Customer Service. Kategori ini merupakan salah satu kategori baru yang ikut serta di monitoring sebagai penilaian eksistensi Customer Service kepada konsumen. Penilaian kategori ini ini didasarkan pada 2 customer touch point, yaitu: enabling (feasibility, accessibility & availability) dan enjoying ( system and procedure and people).

 

 

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