Track my order

FAQs

Q.

How quickly will my order be processed?

A.

You can check the estimated delivery time for each product by entering your pin code on the Product Page at lg.com/in. Please note that on occasion, such as during the holiday rush, largesale events, or other events outside the entity’s control, there may be a slight delay in the
processing time. We value your trust in us, and LG India makes every effort to process your
order as quickly as possible.

Q.

How can I track the status of my order?

A.

You can track your order by visiting your account on lg.com/in, or by clicking on the link sent to you through email or message by LG. Your order status may show one of the following:
    1. Order placed - Place Order
    2. Order packed - Preparing for Delivery
    3. Order shipped - Picking for Delivery
    4. Order out for Delivery - On Delivery
    5. Order delivered - Delivery Completed (Invoiced)

 

When your order has been shipped, you will get a shipping notification containing the shipment tracking number. You can track your shipment through the delivery service using these tracking details.

Q.

How do I cancel an order?

A.

You can easily cancel your order anytime until the invoice is generated by using an online order search in the My Account section on lg.com/in. Once your invoice has been generated, your order cannot be cancelled. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.

Q.

What should I do if I’m having trouble cancelling an order?

A.

If you are facing any technical difficulties with the LG website, please call 08069379999 or contact via email at https://www.lg.com/in/support/email or WhatsApp at 9711709999.

Q.

Why is my order tracking information not updating?

A.

Tracking information might not update immediately. It can take up to 24 hours for your shipment status to be reflected. If you continue to experience delays, please contact LG's customer service team.

Q.

What should I do if my tracking number doesn’t work?

A.

08069379999 or contact via email at https://www.lg.com/in/support/email or WhatsApp at 9711709999, if you face any difficulty related to your tracking number.