If the refrigerator is powered off, ice and food from the freezer or ice maker may thaw.
If the ice maker door is open or not fully closed, warm air from outside may enter and cause the ice to melt or create condensation.
If the ice maker is turned off, cold air from the freezer cannot flow into the ice maker, resulting in the ice melting.
Due to this, water may accumulate on the floor of the refrigerator, or water droplets may drip from the bottom of the freezer door.
How to Troubleshoot Your LG Refrigerator: No Power or Ice Maker Issues
Check Power Connection:
- Is the refrigerator powered off?
Solution: Plug in the power cord if it’s disconnected. If the refrigerator still doesn’t turn on, request a service visit.
- Is the refrigerator powered off?
Ensure Ice Maker Door is Closed:
- Is the ice maker door fully closed?
Solution: If the ice maker is in the freezer, check if the door was closed all day and make sure no cold air is escaping, which could cause the freezer to lose the right temperature.
- Is the ice maker door fully closed?
Check Door Connector:
- Is the display not turning on?
Solution: If the door was removed and reattached during a move, the connector between the door and the main body might be disconnected. Use a [+] screwdriver to remove the cover above the door and check that the connector is properly connected.
- Is the display not turning on?
This guide was created for all models, so the images or content may be different from your product.
For further help, you can contact an LG customer service representative on WhatsApp: +962776770000
