Your washer won’t drain and shows [OE] (Water Outlet Error) error code?
Or it’s draining but very slowly?
This can be the reason
●Drain filter (Drain pump filter) is blocked.
●Drain hose is kinked or pinched.
●Drain hose is frozen.
⊙ Wait! Here are some more tips.
How to diagnose drain problems.
Perform below steps to check if the problem is caused by the washing machine or by other reasons such as clogged drain.
①Take out the drain hose from the drain and run [Spin] cycle.
②If water is drained from the hose, clogged drain can be the reason of the drain problem. Check and unclog the drain.
For more help, you can contact an LG customer service representative on WhatsApp: +962776770000
Try thi
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Washer won’t drain if the drain filter is blocked.
→ Open Drain Access Panel located at lower front of your washing machine and take out the drain pump filter for cleaning.
⊙ Wait! Here are some more tips.
How to clean the Drain Pump Filter.
①Open Drain Access Panel located at the lower front of your washing machine.
Place a shallow pan near the access panel to prevent water from dripping on the floor.
②Pull out the drain hose and remove the plug to drain the water out.
Take caution not to burn your hands as the water can be hot.
③Then remove the filter by turning it counterclockwise. Use a brush to clean the filter.
④Reinsert the drain hose and drain pump filter and close the access cover.
Washer won’t drain if the drain hose is kinked or pinched.
→ Straighten the hose if it’s kinked or pinched against wall or other objects.
The washer can move a little during the spin cycle due to the vibration and can cause the drain hose to kink or get pinched against the wall.
Also check for the drain hose installation as if the drain hose is installed too high, it can prevent water drainage.
Make sure the height of the drain hose is less than 50cm from the floor and the unit is installed on a solid, flat floor.
The drain hose can be frozen due to the cold weather.
→ Thaw the drain hose before running wash cycles.
The washer won’t drain water if the drain hose is frozen.
To thaw the frozen hose, pour warm water that is between 50~60°C and close the door/lid. Wait for 1~2 hours until the frozen hose is thawed.
Then open the access panel located at the lower front of the washer and drain the water out through the drain hose.
Need further assistance?
If you need further assistance, please contact us via E-mail, chat or telephone calls.
You can easily find our contact information from our website.
Go to [Support] menu and choose from [E-mail / Chat / Telephone] to ask us more questions!
You can also request for a service visit from [Request a Repair] menu and get your appliances checked by our technicians.
▶ This content is made for informational purposes only and may contain images and information that are different from the product you purchased.
For more help, you can contact an LG customer service representative on WhatsApp: +962776770000
