Or it’s draining but very slowly?
●Drain filter (Drain pump filter) is blocked.
●Drain hose is kinked or pinched.
●Drain hose is frozen.
Washer won’t drain if the drain filter is blocked.
Did you clean the drain filter?
→ Open Drain Access Panel located at lower front of your washing machine and take out the drain pump filter for cleaning.
◎ Wait! Here are some more tips.
How to clean Drain Pump Filter.
①Open Drain Access Panel located at the lower front of your washing machine.
Place a shallow pan near the access panel to prevent water from dripping on the floor.
②Pull out the drain hose and remove the plug to drain the water out.
Take caution not to burn your hands as the water can be hot.
③Remove the filter by turning it counterclockwise. Use a brush to clean the filter.
④Reinsert the drain hose and drain pump filter and close the access cover.
Washer won’t drain if the drain hose is kinked or pinched. Did you check the drain hose?
→ Straighten the hose if it’s kinked or pinched against wall or other objects.
If the washing machine is installed too close to the wall the drain hose can be kinked or pinched.
Make sure there is at least 10cm clearance between the unit and the wall and 2cm space on each side of the unit.Also check if the unit is installed on a solid, flat floor.
◎ Wait! Here are some more tips.
How to diagnose drain problems.
Perform below steps to check if the problem is caused by the washing machine or by other reasons such as clogged drain.
①Take out the drain hose from the drain and run [Spin] cycle.
②If water is drained from the hose, clogged drain can be the reason of the drain problem. Check and unclog the drain
The drain hose can be frozen due to the cold weather.
→ Thaw the drain hose before running wash cycles.
Washer won’t drain water if the drain hose is frozen.
To thaw the frozen hose, pour warm water that is between 50~60°C and close the door/lid. Wait for 1~2 hours until the frozen hose is thawed.
Then open the access panel located at the lower front of the washer and drain the water out through the drain hose.
If the problem continues, request for a service technician to check and fix the problem.
Need further assistance?
If you need further assistance, please contact us via E-mail, chat or telephone calls.
You can easily find our contact information from our website.
Go to [Support] menu and choose from [E-mail / Chat / Telephone] to ask us more questions!
You can also request for a service visit from [Request a Repair] menu and get your appliances checked by our technicians.
▶ This content is made for informational purposes only and may contain images and information that are different from the product you purchased.
