Is the error code [UE] being displayed?
Symptoms/Causes
- Laundry is not distributed evenly in the drum due to, for example, the incorrect usage of a laundry net.
- Items that are not appropriate for machine washing is in the drum.
- The washer is not level.
Let’s take a closer look
[UE] or an ‘unbalanced error’ occurs when the laundry is piled up on one side of the drum, causing an imbalance, despite the drum’s movements to evenly distribute the load.
This issue can also arise if the volume of the laundry is either too large or too small, leading to an imbalance in weight distribution.
Try this
Are you washing items that should not be machine washed?
➔ For items such as pillows and cushions, remove the stuffing and only wash the cover.
Items unsuitable for machine washing may cause uneven weight distribution inside the drum and extend the duration of the spin cycle.
Additionally, machine washing items such as bathroom mats, carpets, electric blankets, curtains, and rubber mats may cause damage to the items.
Items such as waterproof clothes and dolls may also damage the washer, so please do not wash them in the machine.
➔ Wash blankets using the [Duvet] cycle and padded jackets using the [Sportswear] cycle.
Blankets often cause the weight to be concentrated on one side, resulting in less effective spin drying.
To wash blankets, select the [Duvet] cycle and choose [medium] for spin speed.
For padded and down jackets, select the [Sportswear] cycle and choose [medium] for spin speed.
Is the load too big or too little?
➔ The washer performs best when the load is about 2/3 of the drum capacity, so please adjust the load accordingly.
The washer maintains balance and operates optimally when the drum is 2/3 full.
Is the laundry not distributed evenly inside the drum?
➔ Pause the washer. Take out the laundry and distribute it evenly inside the drum.
Ensure the laundry inside the drum is evenly spread out. Then, select an appropriate spin cycle for the load.
➔ Usage of a laundry net: Choose the right laundry net for the size and volume of the laundry.
It is advised to fill the net only up to 2/3 of its capacity.
Avoid washing a single laundry net by itself. It is advised to wash two or three nets at a time along with some clothes.
Incorrect use of the laundry net may result in damage to the laundry or washer and cause excessive vibrations and noise.
Is the washer not level and making thumping or thudding noises?
➔ If you notice the washer shaking during spin-dry, level the washer.
The washer vibrates during spin-dry due to the rotation of the drum.
A UE error may occur during this time if the washer is not level.
Rock the washer from the front, back and side to check for unevenness.
Using a wrench, adjust the height of the leg located in the direction the unit tilts.
Ensure the legs are in firm contact with the floor.
➔ Place a level on top of the washer to check whether it is level.
Check by placing a level on the front side of the top plate.
Then, check by placing the level vertically in the middle of the top plate.
※ The unit is level when the bubble inside the level bar is positioned in the middle.
※ If the issue does not resolve, please request service.
This guide was created for all models, so the images or content may be different from your product.
