No audio
Symptom
When there is no sound, please check if :
1. the sound volume is “0”;
2. it is “Mute” mode;
3. the speaker is “off”.
※ Having the sound setting normal, if you still don’t hear any sound, check the volume of set-top box
whether it is set “0” or “Mute”.
TV mute and volume
(displayed at the bottom-center or bottom-right corner of the screen)
Set-top box mute and volume
(displayed in the middle or upper part of the screen
How
to fix
Non-Smart
To check the TV speaker setting
[Setting Menu] → [Setting] → [Audio] → [Select speaker] → [TV Speaker]
Smart TV ‘12~’13
[Smart] or [Setting Menu] → [Setting] → [Sound] → [Select Sound Out Speaker] → [TV Speaker]
Smart TV ‘12~’13
[Smart] or [Setting Menu] → [Support] → [Sound Test]
