If you lower the TV master volume to the minimum level (0) or mute it ( ),
no sound comes out of the TV.
Turn up the TV volume and see if the volume changes accordingly.
If you are using a set-top box, check if the audio is working by adjusting the volume with the set-top box
remote control.
Causes and Symptoms
- Speaker settings have been changed.
Note
If the volume display does not change as illustrated below, it indicates that an external speaker is set
as the output.
Please set the internal speaker as the output.
Please set the internal speaker as the output.
Set-top box program errors may affect the audio (active video without audio).
Try this
The volume indicator does not appear on the screen while adjusting the volume?
➔ Change the output speakers in the TV Settings menu.
Changing the [Sound Out] option in Settings
Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.
1. Select [Sound Out] in [Sound].
Make sure the internal speaker is set as the output speaker.
If it is set to the internal speaker, skip to the next section.
Make sure the internal speaker is set as the output speaker.
If it is set to the internal speaker, skip to the next section.
2. Set [Sound Out] to [Use TV Speaker] if it is not set as such.
Test the volume after setting [Sound Out] to [Use TV Speaker].
Test the volume after setting [Sound Out] to [Use TV Speaker].
Volume control works okay, but no sound comes out?
➔ Select [Sound Test] in the TV Settings menu and perform the test as follows.
Conducting [Sound Test] in Settings
Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.
Select [All Settings] in the [Settings] menu.
1. Select [Sound Test] in [Sound].
2. Check if the test sound comes out normally after [Sound Test] is selected.
If it works, the problem is likely due to the set-top box.
Please contact the provider of the set-top box.
If it works, the problem is likely due to the set-top box.
Please contact the provider of the set-top box.
Wait! Find out more.
If the set-top box is turned off, the “No Signal” message appears on the TV screen.
Check if the set-top box is on.
Check if the set-top box is on.
Set-top box errors may result in the “No Signal” message even when the device is powered.
※ If the problem persists after the actions are taken, contact our service technician for diagnosis and precise check.
This guide was created for all models, so the images or content may be different from your product.
