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[LG OLED TV Voice Recognition] I can’t turn on my TV with voice commands

Troubleshooting

You can turn on the TV with voice commands if the product supports the Direct Voice Recognition feature.
If you say “Hi LG” while your TV is turned off, a signal sound is produced.
If you say “Turn on the TV” after the signal sound, your TV turns on.
The Direct Voice Recognition feature may not work if the voice recognition is turned off, if your TV is not connected to the Internet,
or if the [Always Ready] feature (for models released in 2022) or the [Quick Start] or [Q Start+] feature is disabled (for models released before 2022).

Try this

How to enable Direct Voice Recognition

➔ [2022 WebOS22], [2021 WebOS6.0]

Press the setting button on the TV remote and select [All Settings] → [General] → [AI Service] → [Voice Recognition Settings] → [Enable Voice Recognition].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] → [AI Service] → [Voice Recognition Settings].

Image of selecting artificial intelligence service
Image of selecting voice recognition settings

3. Turn on [Voice Response].

Image to set Voice Response

4. To turn on the TV using the voice recognition feature, say “Hi LG” and then “Turn on the TV” .

※ You can change the voice command in [Set Wake-up word for Hands-free Voice Control].

Image to change wakeup word of hands free voice control

➔ [WebOS5.0]

Press the setting button on the TV remote and select [All Settings] → [General] → [AI Service] → [Voice Recognition] → [Voice Response].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] and then [AI Service].

Image of selecting artificial intelligence service from the general menu

3. Select [Voice Recognition] in [AI Service].

Image of selecting voice recognition settings in artificial intelligence service

4. Set [Voice Response] to [On] if it is set to [Off].

Image to set Voice Response

If you still cannot turn on your TV with voice commands, please check the following features.

[[Always Ready]

➔ [2022 WebOS22]

Press the setting button on the TV remote and select [All Settings] → [General] → [[Always Ready]

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] and then [Always Ready].

Image enabling Always Ready

3. Turn on [Always Ready] to trigger this mode when your TV is turned off.

Image of choosing to use the function

[Quick Start+]

➔ [2021 WebOS6.0]

Press the setting button on the TV remote and select [All Settings] → [General] → [Devices] → [TV Management] → [Quick Start+].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] → [Devices] → [TV Management].

Image to select the TV management of the device

3. Select [Quick Start+].

Image of choosing a quickstart

[2020 WebOS5.0] [Q Start+]

➔ Enabling [Q Start+] in the Settings menu

Press the setting button on the TV remote and select [All Settings] → [General] → [Additional Settings] → [Q Start+].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

Image that enters all settings by pressing the setting button on the remote control

2. Select [Additional Settings] in [General].

Image of selecting additional settings in general

3. In [Additional Settings], set [Q Start+] to [On] if it is set to [Off].

Image of setting Q-start in additional settings
Note

If your TV is not connected to the Internet, the Voice Recognition Settings menu does not appear.
If the Voice Recognition Settings menu does not appear, please check if your TV is connected to the Internet.


This guide was created for all models, so the images or content may be different from your product.

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