This may be the case where the TV remote receiver is blocked by an obstacle (picture frame, sound bar, etc.) hampering the signal reception, or where the remote control’s battery has run out.
Causes and Symptoms
- My remote does not work.
Try this
The TV won’t turn off with the TV remote control?
➔ Turn off the TV using the power button on it.
If the following pop-up appears when the power button is pressed, press and hold the button for more than 3 seconds.
Doing so will turn off the power.
If the power button works okay, check if the remote control battery has run out or if the remote control works normally.
The TV won't turn off with the set-top box remote control?
➔ Disconnect the TV power cord, wait for 1 minute, and connect it again.
This problem may be caused by a temporary malfunction of the power circuit.
Unplug the power cord from the back of the TV and then plug it back in.
※ If the power button does not work after reconnecting the power cord, contact LG Electronics service technician for a diagnosis and precise check.
This guide was created for all models, so the images or content may be different from your product.
