Is your TV not responding to the AI remote control (Magic Remote)?
The AI remote control enhances convenience by allowing you to operate the TV like a PC mouse and utilize smart features such as voice recognition and motion control.
Before using the AI remote control, check if there is any electromagnetic interference from objects near the TV and ensure that the remote control is properly paired with the TV.
Causes and Symptoms
- There is something that interferes with the radio waves between AI remote control and the TV.
- The AI remote control is not paired to your TV.
- The battery of your AI remote control is running low or depleted.
Check if the LED on the front of the AI remote control turns on when any button is pressed.
If the LED does not turn on, it indicates it is time to replace the battery. (Replace all (two) batteries at the same time.)
Try this
Is there a router or an Internet phone installed around the TV?
Have you paired your AI remote control to your TV?
➔ If shaking the AI remote control or pressing the wheel button does not display a pointer on the TV screen, it indicates a possible disconnection between the AI remote control and the TV.
Please pair the AI remote control with your TV.
Tried as instructed but failed to pair your AI remote control?
※ Initialize your AI remote control and try pairing it again.
➔ Initializing AI remote control
Press and hold the [Previous] button and the [Home] button on the AI remote control simultaneously for 5 seconds or more.
If the power button indicator flickers three times, it means that the AI remote control has been unpaired.
① The initialization method differs by remote control model.
Please consult the user manual for instructions.
② Once the remote control is unpaired, press the wheel button to re-pair it to the TV.
➔ How to initialize and pair an AI remote control
This guide was created for all models, so the images or content may be different from your product.
