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[LG TONE Free] Media playback is intermittently interrupted while using Multi-Point

Troubleshooting

Multi-Point & Multi-Pairing function

  • This function allows LG TONE Free to connect with multiple devices.
  • A Bluetooth connection can be established with two devices simultaneously, and up to five wireless earphones can be registered on the TONE Free app.
  • You can enable the function in the TONE Free app. With this function, adding and connecting devices becomes more convenient.

※ Note that select models do not support this function.

Try this

How to use Multi-Point & Multi-Pairing

  • Enable Multi-Point & Multi-Pairing in the TONE Free app.
  • Add an additional device using the function. Nearby devices will be scanned for Bluetooth connection.
Enable the Multi-Point & Multi-Pairing function in the Tone Free app and add a new device.
Enable Multi-Point & Multi-Pairing in the Tone Free app and add a new device.
  • On the device you want to connect to, add TONE Free to the Bluetooth list.
    Select the device you want to connect to from the list of registered devices in the TONE Free app.

Sound output switching between devices connected via Multi-Point

When your TONE Free is simultaneously connected to two devices using the Multi-Point function, TONE Free may stop playing music on your current device in order to play sound from the other device, such as a notification sound or a touch sound.
After the sound has played, music from your primary device will continue playing.
This feature of Multi-Point may make it seem like media playback is intermittently interrupted.

What to do if you need to constantly receive notifications on one device

  • Put the secondary device on silent so that no notification or touch sounds are sent.
  • Alternatively, end Multi-Point connection on the device from which you do not need to receive notifications through your wireless earphones.
  • System notification that occurs when a charging cable is connected may occur regardless of phone settings.

This guide was created for all models, so the images or content may be different from your product.

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