Try this
Select the error code on your display.
An OE error code indicates the washing machine is unable to drain the water used during the wash cycle. An OE error code can be caused by a kinked drain hose or a clogged drain pump filter.
1Check for kinked drain hose.
Check behind the washer to ensure that the drain hose is not kinked or clogged. If any of the clogs have been removed, or the kinks in the drain hose have been straightened; run a spin cycle to confirm that the OE has been resolved.
2Test the drain pump.
If the drain hose is not kinked, run a spin only cycle to test the drain pump.
- 1. Press the POWER button to turn the washer ON.
- 2. Press the SPIN SPEED key until HIGH is selected.
- 3. Press the START/PAUSE button to start the SPIN ONLY cycle.
- 4. Listen to hear a humming sound which indicates that the drain pump motor has started working.
3Do you hear a humming sound?
During the test above, a humming sound, and possibly the sound of water draining will be heard for the first 15 seconds.
4Clean drain pump filter.
If you can hear the humming sound, the drain pump motor is working properly, but we need to check if its filter is clogged. For your convienience, watch the video below or follow the step-by-step instructions.
5Run tub clean cycle.
If you cleared debris from the drain pump filter, perform a tub clean cycle to see if the error code is resolved.
If the drain pump filter is free of debris or clogs, excessive suds could have triggered the error code by creating air pockets that the drain pump cannot effectively remove. Once the drain pump begins sucking air instead of water, the pump signals a drain issue to the unit. Perform a TUB CLEAN CYCLE and REDUCE the amount of detergent used.
Once the Tub Clean is complete, run a new cycle to see if the code is cleared.
If the OE error code appears again, the unit may require a repair service.
The [IE] (Water Inlet Error) error occurs if the water fails to fill the tub to an adequate level in a specified period.
- • Water is cut off, the faucet is turned off, or the water supply hose is not connected.
- • The water supply hose is pressed or bent.
- • The water supply hose is frozen because of cold weather.
If an adequate level of water does not fill the tub in a specified period, the [IE]/No Water Supply appears on the display of the washing machine.
In this case, check the condition of the faucet and the water supply hose connected to the washing machine.
If water is not supplied during winter, there is a chance that the water pipe or water supply hose is frozen.
If the following method does not solve the issue there may be a malfunction in the water supply valve.
Try this
Is the water not supplied because water is cut off, the faucet is turned off, or the water supply hose is not connected?
➔ Check that the water supply hose is connected to the faucet.
If the water supply hose is connected, check whether the faucet is properly open. If it is closed, turn the faucet anti-clockwise to open it.
Is the water flow blocked or does water leak because the water supply hose is pressed or bent?
➔ Unfold the water supply hose to ensure good water flow.
Washing and spinning operations may cause the washing machine to move slightly due to vibration, which may cause the water supply hose to become bent.
Unfold the water supply hose to ensure good water flow inside the hose.
If the hose is severely bent, turning off the faucet, separating it from the washing machine and unfolding it well could be a solution.
Is the washing machine frozen and not working because of cold weather?
➔ Is the washing machine frozen and not working because of cold weather?
If the drainage hose or the faucet is frozen, water cannot get into the tub.
In that case, first check if the faucet is frozen.
Disconnect the water supply hose from the washing machine and open the faucet to check whether water comes out.
If no water comes out, soak a towel with hot water, and then wrap it around the faucet for 5 minutes to thaw the faucet.
Thaw the disconnected water supply hose with warm water of 50ºC or lower.
Reconnect the water supply hose to the washing machine when it is completely free of ice.
Find the filter and pull it out using your fingers or pincers, and remove any foreign objects, such as rust, sand, or stones.
※ Make sure to reassemble the filter before reconnecting the water supply hose.
Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code.
1SMALL LOADS
- • The weight of the load must be evenly distributed across the surface of the drum.
- • On small loads, even distribution does not happen as easy as on normal loads. Clothing will clump together throwing the weight of the drum off during the spin cycle.
- • Re-arrange the items in the drum, and restart the cycle.
2SINGLE, BULKY ITEMS
- • Mixed fabric loads (such as jeans and t-shirts) can cause unbalanced rotation of the drum.
- • For example: when washing jeans and t-shirts, jeans could be on one side of the drum and t-shirts on the other.
- • Rearrange the items in the drum, and restart the cycle.
3LARGE ITEMS
- • Large single items such as sheets, blankets, or comforters can cause the UE or Ub error due to uneven spread across the surface of the drum.
- • Rearrange the items in the drum, and restart the cycle.
CL is not an error code, but an indicator that the child lock feature is active. When the child lock feature is active, the control panel is disabled, and settings cannot be adjusted.
To activate or de-activate child lock:
- • Ensure the unit is powered on.
- • press and hold the child lock button for 3 seconds.
An LE error code is displayed when the tub fails to spin.
The error code indicates that the motor can’t operate properly because you’ve overloaded the washing machine, or a foreign object is stuck in the tub.
Try this
If an LE error code appeares on the display, take the following actions.
If the error code appeared due to a temporary error, the following steps may help.
• Unplug the power cord, wait 5 minutes, and try the cycle again.
• When you overload your washing machine, the tub may not spin because the motor is strained.
→ Reduce the wash loads and select the bedding cycle for a heavy load or large-sized blankets.
• Is there a coin or foreign object stuck in the tub?
→ If you see any, remove them.
Turn off the power and unload the washer.
Check if there is a coin or foreign object stuck in the tub.
Use a tool such as pliers, tweezers, etc. to remove it.
※ If your washing machine keeps displaying the error code, unplug the power cord and contact the LG Electronics service center.
A tCL error means it is high time to run the tub clean cycle.
- • Empty the tub and pour in powder Washing Machine Cleaner. (Available near the detergent in most retail stores).
- • Power on the machine and turn the knob to Tub Clean. if that is not an option, look for the Tub Clean button and press it, then start the cycle.
- • To skip the tub clean cycle, turn the cycle selector knob, or push option buttons to select desired cycle.
- • The tCL message may continue to appear for a few cycles. Running the Tub Clean monthly will prevent this by keeping the internal components of the washer clean.
A dE error code on your LG front load washing machine indicates that the washer door was unable to lock. This issue can normally be resolved by performing a simple reset of the washing machine.
Try this
Choose Your Error Code
A dE1 error code indicates that the door is not closed properly. This can be caused if laundry is caught between the washing machine door and the rubber door gasket.
To Resolve:
1. Open and re-close the door.
2. Reset the Washer.
- • Power OFF the washer.
- • Unplug the washer from the power outlet or flip the circuit breaker to turn the unit off.
- • With the power disabled, press and hold the START/PAUSE button for 5 seconds.
- • Plug the washer back in or flip the circuit breaker back on and try again.
A dE2 error code indicates that the drawer is closed, but not locked. This can be caused if there is too much laundry in the dryer, items are stuck between the door and the rubber door gasket, or the latch on the door is bent or broken.
To Resolve:
1. Check the door area to ensure there is nothing preventing It from closing securely.
2. Open and re-close the door.
3. Reset the Washer
- • Power OFF the washer
- • Unplug the washer from the power outlet or flip the circuit breaker to turn the unit off.
- • With the power disabled, press and hold the START/PAUSE button for 5 seconds.
- • Plug the washer back in or flip the circuit breaker back on and try again.
The CE error code indicates that there has been an over-current in the electrical circuit of the motor. It is caused by a short circuit, loose connection, ground fault or power surge.
To fix this:
- 1. Unplug the washer for 10 seconds.
- 2. Plug the washer back in and attempt to run a cycle.
If the CE error code persists, close the water tap; and unplug the washer. The unit will require a repair service.
If the washing machine detects too many suds, it displays this error code and adds a suds reducing cycle. This adds about 2 hours to the cycle time. If too many suds are detected during spinning, the washing machine stops to help prevent leaking.
Recommended solution: Do not add more than the manufacturer's recommended amount of detergent. Reduce the amount of detergent used until there is no more sudsing.
Using Liquid Detergent
1. Add the detergent to the Max line.
- • Be sure to use high efficiency (HE) detergent with your washing machine.
- • Follow the manufacturer's recommendations on how much liquid detergent should be used.
- • When adding liquid detergent, make sure that the liquid detergent cup located in the main wash liquid detergent compartment is in place to prevent the main wash detergent from being dispensed with a prewash detergent.
- • Exceeding the Max line will cause the detergent to dispense early.
Using Powder Detergent
1. Make sure to remove the cup for liquid detergent when you are using a powder detergent.
- • Be sure to use high efficiency (HE) detergent with your washing machine.
- • Follow the manufacturer's recommendations on how much detergent should be used.
2. If you add powder detergent to the cup for liquid detergent, the detergent will not be dispensed correctly. The inlet may become clogged and water may overflow out of the machine.
- 1. Place one pod directly in drum of washer prior to loading laundry into the machine.
- 2. No more than 1 pod should be used per load.
- 3. Do not put pods in a dispenser drawer.
Cd is not an error code, but an indicator that the drying cycle is completed, it actually means "cool down" when displayed on the multi display.
- • Cool down is set automatically when the drying cycle is completed.
- • When clothes are not removed promptly when the drying cycle ends, wrinkles can form. The cool down feature periodically tumbles, re-arranges and fluffs the load to avoid wrinkles formation up to 4 hours.
- • The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed.
The FE error code indicates that the washer is overfilling. This is usually the result of faulty water valve.
To fix this:
- 1. Close both water taps.
- 2. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button.
- 3. Once the washer has drained, restart the washing cycle.
If the FE error code persists, the unit will require a repair service.
The PE error code indicates that the water level sensor is malfunctional.
To fix this:
- 1. Unplug the washer for 10 seconds.
- 2. Plug the washer back in, and restart the cycle again.
If the PE error code persists, the unit will require a repair service
The PF error code indicates a power failure. This may occur if the power supply to the washer is interrupted during a cycle from power outage.
To fix this:
- 1. Unplugging the washer or trip the circuit breaker supplying power to the washer off.
- 2. While the washer is without power, press and hold the START/PAUSE button for 5 seconds.
- 3. Restore power and try to run a cycle.
If the PF error code persists, the unit will require a repair service.
The tE error code indicates a heating error, usually caused by faulty thermistor.
To fix this:
- 1. Unplug the washer for 10 seconds.
- 2. Plug the washer back in, and press power button. Press the spin speed button until no spin is highlighted.
- 3. Once the washer is drained, restart the washing cycle process.
If the tE error code persists, close the water taps and unplug the washer.
dHE error code is caused by a temporary dry function error.
How to resolve the error:
- • Power down and unplug the washer.
- • Allow the unit to rest for 10 seconds and restore power.
- • Power the unit back on and restart the wash cycle.
If the dHE error code persists, close the water tap; and unplug the washer. The unit will require a repair service.
HE error is a result of a temporary heater error.
How to resolve the error:
- • Power down and unplug the washer.
- • Allow the unit to rest for 10 seconds and restore power.
- • Power the unit back on and restart the wash cycle.
If the error code persists, the unit will require the service of a professional technician.
SE error code are indicates a sensor error.
How to resolve the error:
- • Power down and unplug the washer.
- • Allow the unit to rest for 10 seconds and restore power.
- • Power the unit back on and restart the wash cycle.
If the issue persists, the unit will require the service of a professional technician.
The AE error indicates a problem with a leakage inside the appliance.
Note: the appliance has a safety mechanism installed to prevent flooding the floor.
If a water leakage occurs, the safety switch is activated.
Possible causes
- 1. water leakage
- 2. damaged inlet hose
- 3. faulty safety switch
Checklist
- • Check the inlet hose for loose connections or cuts.
- • Check the Aqua lock.
- • Unplug the appliance. Wait for 60 seconds and restart the appliance.
- • If problems persist, schedule a service request.
This guide was created for all models, so the images or content may be different from your product.
