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[LG Refrigerator] Freezer Not Cold Enough (Weak Cooling)

Troubleshooting

Try this.

Is cooling inside the freezer compartment weak? Is the freezer set to higher temperatures (-16℃ ~ -17℃ or 3.2℉ ~ 1.4℉)?

➔ Lower the temperature of your freezer to -22℃ ~ -24℃ (-7.6℉ ~ -11.2℉) for stronger cooling.

Tap the [Freezer] button to lower the temperature.
Items inside the freezer will not freeze properly if the temperature of the freezer compartment is set too high (weak cooling).

Adjust the temperature of your fridge
1. Long press the ‘Lock’ button on the front control panel to unlock the panel.
2. Lower the temperature of the freezer compartment (for stronger cooling) by 1℃ to 2℃ (1.8℉ to 3.6℉) by pressing the [Freezer] button.
※ The location of the temperature control button may vary by refrigerator model.
Lowering the temperature of the freezer compartment by 1℃ to 2℃ (1.8℉ to 3.6℉)

Note!
If an error code appears on the display panel, service may be necessary.
If the refrigerator does not produce cooling, the issue is difficult to resolve in simple steps; please reach out to customer support.

Ensure that the door is properly closed

➔ Ensure the door is properly closed by following these guidelines.

  • Arrange food containers properly: The door may not close properly if the container is placed over the edge of the shelf.
    Rearrange the containers to ensure they are fully within the shelf boundaries.
  • Assemble the shelves and drawers correctly after cleaning: f shelves and drawers are not properly reassembled after cleaning, disassemble them and then reassemble them correctly.
  • Remove obstructions from the doors: Items like covers on top of the refrigerator and plastic bags can obstruct the door.
    Remove these items to ensure the door closes properly.
  • Inspect the rubber gasket: If the door is not sealing well due to a loose gasket, clean any dirt and grime from the gasket and press it back into its groove.
After rearranging the items inside the fridge and cleaning the door seal, press the seal back into its groove and close the door securely.

Is the back cover dusty? Is air circulation behind the unit being hindered?

➔ Clear the space behind the refrigerator and remove any surrounding items.
Remove dust from the back cover. Clean the dust from the back cover.
Poor air circulation behind the unit and dust around the back cover can, in serious cases, cause the compressor to overheat, resulting in weak cooling.

How to remove dust from the back cover
1. Unplug the power cord for safe handling of the appliance.
➔ A brief shutdown does not significantly impact the temperature inside the fridge.
2. Remove items surrounding the unit.
3. Use a vacuum cleaner to remove dust from the back cover.
After clearing the space behind the unit, dust around the rear cover is removed using a vacuum cleaner.
Caution!

Do not remove the back cover.
This may cause accidents and result in damage to the refrigerant pipes.
For disassembly and deep cleaning, please request service.

Are items inside the refrigerator blocking the circulation of cool air?

➔ To ensure good air flow inside the refrigerator, make sure items are not blocking the vents.

If the shelves are packed with items and the items are blocking the vents, cool air will not circulate properly, resulting in weak cooling.
It is advised to only fill up to 60% of the refrigerator capacity.
Items that easily melt, such as ice cream, or items that need to be frozen quickly should be placed on the inner side of the freezer.
Cooling on the inner side is stronger than the door side.

Ensure good air flow inside the refrigerator by reorganizing items blocking the vents.

Is there frost build-up on the inner wall of the freezer?

➔ Frost (ice) build-up on the vents may hinder air circulation, causing weakened cooling.

Frost (ice) build-up on the airflow vents of the freezer compartment

1. If an additional fridge is available, store food items in there temporarily.

2. Disconnect the power cord of the fridge being defrosted.

3. Leave all the doors of the refrigerator wide open for at least 8 hours to allow the frost to melt.

4. After the frost has melted, use a dry cloth to wipe away any water inside and outside the appliance.

5. It may take about 24 to 48 hours for the refrigerator to reach the set temperature.

※ If an additional refrigerator is unavailable and you are concerned about the freshness of the food items, please request service.

Store food items inside the extra refrigerator and disconnect the power cord of the fridge being defrosted.

Was the refrigerator installed too close to a wall? Is it located in a place with a large temperature range?

➔ Maintain a gap of 10cm (4 inches) between the rear of the unit and the wall, and a gap of 5cm (2 inches) between the side of the unit and the wall.

An appropriate gap must be maintained, taking the usage environment into account.
If the refrigerator is placed too close to a wall, hot air generated during the operation of the fridge cannot escape, resulting in weakened cooling.

Maintain a gap of 10cm (4 inches) between the rear of the unit and the wall, and a gap of 5cm (2 inches) between the side of the unit and the wall.

This guide was created for all models, so the images or content may be different from your product.

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