Product recalls

Recall information

Find out all you need to know about LG product recalls here. Your safety and wellbeing are our top priority. If a product fails to meet our own high standards, we're always working to resolve the issue with minimal inconvenience to you. If you can't find an answer to your issue here, please call us on 1800 643 156.

LG TV powerboard recall

MAY 2023

Consumer safety and product satisfaction is our top priority at LG Electronics Australia. LG Electronics Australia has identified an issue where the premature deterioration of the X-capacitors in power boards can overheat and may fail in an unsafe manner.

Am I affected?

If you own a television in the affected models list below and have not previously responded to the service campaign, then this recall applies to you. If you are not sure whether you are an affected customer please contact us to verify

How am I affected?

LG Electronics Australia is conducting a proactive replacement of the power board to prevent the potential failure of this X-capacitor component.

What do I need to do?

Consumers with affected models should contact LG Electronics Australia on 1800 643 156 to arrange for a technician to change the power board (free of charge)

AFFECTED MODELS

You can check the serial number on your TV by either:

1) Pressing the “Mute” button on the remote control rapidly 3 times until you see the model name and serial number; or

2) Going to the Settings – General - About This TV–TV Information; or

3) Checking the sticker on the back of your TV.

Refer to “Resources” below for more details.

86” UQ900 and NANO75 Recall – TV Stand Issue

FEBRUARY 2023

Consumer safety and product satisfaction is our top priority at LG Electronics Australia. This recall relates to two 86-inch television models supplied by LG Electronics Australia Pty Ltd, model numbers 86UQ9000PSD and 86NANO75SQA ("Affected Models"). The affected models TV stand may crack if the stand is not properly installed using all 6 screws provided or if the screws are not properly tightened, posing a risk of the TV toppling. This risk is exacerbated where an external force or load is applied to the TV stand.

There is no risk if the TV stand is properly installed or the television is wall mounted.